VAX Vacation Access - Feature Profile Information

3-House Unmasking The Horror Tour, Orlando

Go on a daytime VIP tour for a lights-on look at three Halloween Horror Nights haunted houses.

Location: Universal Studios Florida

- The 3-Haunted House Unmasking the Horror Tour Ticket entitles one (1) guest: a guided informational tour along pedestrian pathways of three (3) haunted houses, a commemorative pin, and the chance to photograph select rooms in select haunted houses at the discretion of Universal Orlando Resort VIP Tours.
  
  Unmasking the Horror Tours are daytime, lights-on tours of select haunted houses. Tour lasts up to two and a half hours, with groups consisting of no more than 12 guests and will include multiple parties in the same group. Tour itineraries are subject to change based on availability.
- Feature Address:
  6000 Universal Boulevard - Parking Garage Address
  Orlando, FL 32819
- Phone Number: 800-711-0080
- Check-In Time: Guest must check-in 15 minutes prior to scheduled tour time printed on the back of the ticket.
- Redemption Information:
  Universal Vacation Planning Center: Located in the lobby of any Universal Orlando Resort hotel and select Universal Partner hotels, this area has Team Members to assist you in printing tickets and answering any questions. Please have your reservation and Feature Confirmation number(s), which can be found on your E-Travel Document.
  
  Digital Fulfillment: You can visit universalorlando.com/get-tickets up to three (3) days before your visit (the first day your tickets are valid) to obtain your tickets digitally. You'll need your Feature Confirmation number and the last name on your reservation. You can then link your tickets to your Universal Account or have them sent to the email address of your choice. Once tickets are accessed through Digital Fulfillment, the order is issued and cannot be changed.
  
  Packages that include Annual Passes, Military Freedom Passes, Meal Vouchers (including Leaky Cauldron Breakfast, Three Broomsticks Breakfast and Marvel Character Dining Experience) or My Universal Photos will need to be picked up at the Universal Vacation Planning Center or a front gate ticket window, as they will not be available through digital fulfillment.
  
  Please Note: If you are unable to pick up tickets digitally or at the Universal Vacation Planning Center, please visit a front gate ticket window for assistance (see Front Gate Ticket Window section below for locations).
  
  Front Gate Ticket Window: Pick up your park ticket(s), Florida Resident ticket(s), Military Promotional ticket(s) and Annual Pass(es) at any front gate ticket window (located at the entrance to Universal Studios Florida, Universal Islands of Adventure, Universal Epic Universe and Universal Volcano Bay during regular theme park operating hours. To receive your ticket(s), you will need to present your Feature Confirmation number(s) and valid photo ID (a valid Florida photo ID for any Florida Resident products and Military ID for any Military Promotional products purchased)
- Dress Code: All tours are guided walking tours and guests should be prepared for a large amount of walking/standing and are urged to wear comfortable shoes.
- Price Includes: All prices shown are in U.S. Dollars ($) and include applicable taxes, fees and charges, except as otherwise noted.
- Advisories: DUE TO THE INTENSELY GRAPHIC NATURE AND LIGHTS-ON VIEWING WITHIN THE HAUNTED HOUSES, THE UNMASKING THE HORROR TOURS ARE NOT RECOMMENDED FOR CHILDREN UNDER THE AGE OF 13. NO COSTUMES OR COSTUME MASKS ALLOWED.
  
  ·Theme park and/or Halloween Horror Nights event admission is not included and NOT REQUIRED to participate in the tour.
  
  · Quantities are limited and subject to availability.
  
  · Ticket is date and time specific; forty-eight (48) hour cancellation notice is required for a full refund.
  
  · Guests under the age of 18 must always be accompanied by a guest 18 or older while taking part in an Unmasking the Horror Tour.
  
  · Guest must check-in 15 minutes prior to scheduled tour time printed on the back of the ticket.
- Restriction Special Notes:
  The above product is non-refundable, non-transferable, and must be used by the same person on all days. Standard entry includes biometric scan. Valid only during normal operating hours. Parks, attractions, or entertainment may: close due to refurbishing, capacity, weather or special events; change operating hours; and otherwise change or be discontinued without notice and without liability to the owners of Universal Orlando Resort (‘Universal'). Unless otherwise stated, does not include admission to any of the Universal theme parks, separately ticketed events and venues at any of the Universal theme parks and/or CityWalk and excludes parking or discounts on food or merchandise. Some CityWalk venues require ages 21 or older for admission. Valid Photo ID required. Additional restrictions may apply and benefits are subject to change without notice.
  
  · Unmasking the Horror Tours are daytime, lights-on tours of select haunted houses. Tour lasts up to two and a half hours, with groups consisting of no more than 12 guests and will include multiple parties in the same group. Tour itineraries are subject to change based on availability.
- Disclaimer: Tickets are not exchangeable. Pricing, dates, times, benefits and inclusions are subject to availability, changes and/or cancellation without notice. Additional restrictions may apply.
- Cancel Policy: Cancels within 48 hours of arrival will incur a 100 percent penalty. Ticket is date and time specific; forty-eight (48) hour cancellation notice is required for a full refund.
- Child Policy: Guests under the age of 18 must always be accompanied by a guest 18 or older while taking part in an Unmasking the Horror Tour.

† Fees may apply

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