View our Accessibility Statement
skip to main content
Travel Impressions

Carretera Cancun, Chetumal Km.295  
Playa del Carmen, QR 77710
MEXICO

4 of 5 stars TripAdvisor Traveler Rating Based on 26037 reviews
DMCA Policy
Nestled amidst an exotic environment of lush mangroves and natural lagoons, this gracious resort appeals to families, spa-lovers and active travelers seeking all-inclusive value in a lush tropical setting. Fronting the crystalline waters of the Mexican Caribbean, guests are treated to appealing buffet and à la carte restaurants serving Italian, Asian and Mediterranean specialties; pampering spa services including a sauna and thermal bath circuit; all-inclusive bars and a disco and family-friendly amenities including daily activities for the family like sack races, tug-of-war and pool games and supervised entertainment programs for guests ages 2-17. Spend enjoyable days basking in the sun, delight in daily and nightly entertainment and relax as sunny days melt into cool tropical nights at this gracious Mexican resort.
Location: Riviera Maya - Beach
  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
  • The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.
† Fees may apply
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
† Fees may apply

Eco Family Superior

View: Garden, pool or jungle

Bedding: 1 king bed and 1 bunk bed - Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Room Description: Stunning new design inspired by the natural jungle surroundings sets the stage in these newly renovated guestrooms in the Signature Eco section. You'll find relaxation easy with a balcony or terrace along with upgraded amenities like WiFi and cozy bathrobes and slippers.

Eco Family Suite/Eco Junior suite

View: Garden, pool or jungle

Bedding: 1 king bed, 1 double sofa bed, and 1 bunk bed for 2 children. Bedding Requests are not guaranteed. They are based on availability upon check-in.

Effective from 12/21/21 Occupancy limits: 4 adults, 3 children, 5 total combined  

Occupancy limits: 3 adults, 3 children, 5 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Room Description:
These rooms come with a master bedroom and a separate bedroom with a bunk bed for 3 children; a bathroom with two sinks,  two showers and two WCs; and kids will love the plunge pool on the balcony.

Superior Select Club

Bedding: 2 doubles or 1 king bed - please note specific bedding types  can be requested but are not guaranteed

Occupancy limits: 2 adults, 0 children, 2 total. This room category is adults only.

Deluxe Select Club

Bedding: 1 King Size bed with 1 double sofa bed.1 jacuzzi. Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 0 children, 2 total.  This room category is adults only.

Penthouse Select Club

Bedding: 1 king bed and 1 double sofa bed.1 Jacuzzi on terrace. Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 0 children, 2 total. This room category is adults only

Additional Amenities:
-Reception area exclusively for Select Club adults only guests

-Small business center
-Private concierge
-Select Club bracelets
-Private pool allowing you to enjoy the quiet surroundings
-An exclusive a la carte restaurant for breakfast and lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

Pool View Superior

formerly Royal Elite Superior effective 06/13/24

Bedding: 2 double beds - specific bedding types can not be guaranteed

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged. 

Additional Amenities:

-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

Pool View One Bedroom Suite

formerly  Royal Elite One Bedroom effective 06/13/24

Bedding: 1 king bed in bedroom, 1 sofa bed in living area. Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged. 


Additional Amenities:
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

Pool View Penthouse

formerly Royal Elite Penthouse effective 06/13/24

Bedding: 1 king bed in bedroom and a sofa bed in living area. Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged. 

Additional Amenities:
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

Eco Family Penthouse

Bedding: 1 king bed in master bedroom and set of bunk beds in second bedroom. Bedding Requests are not guaranteed. They are based on availability upon check-in.

Effective from 12/21/21 Occupancy limits: 4 adults, 3 children, 5 total combined  

Occupancy Limits: 3 adults, 3 children, 5 total including infant.

These rooms come with a master bedroom with its own bathroom.  The kids can watch their own TV in the separate bedroom, which has its own bathroom and a bunk bed for three children.
The Eco Family Penthouse includes upgraded amenities such as 24-hour room service, a laptop-compatible safe, and other perks.
Guest can connect their devices device via Bluetooth and enjoy their favorite music. 

Select Club Deluxe Adults Only

Bedding: 1 king bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adult ,  2 total.

Select Club Penthouse Adults Only

Bedding: 1 king bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adult ,  2 total.

Select Superior Adults Only

Bedding: 1 king bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adult ,  2 total.

† Fees may apply
Various Lounges/Bars

- Lobby Bar
- Lounge Bar
- Bar Plaza
- Sports Bar
- Beach Bar
- Swim up bar
- 2 pool bars


Various Restaurants

- La Laguna, International buffet. Breakfast, lunch, and dinner.
- La Toscana, Italian buffet for dinner and international buffet for breakfast.
- Las Mascaras, Mexican buffet. Dinner.
- El Templo, Oriental a la carte. Dinner. Reservations required.
- La Riviera, Mediterranean a la carte. Dinner.
- Los Lirios, Steakhouse a la carte. Dinner.
- Fogo do Brazil, Brazilian a la carte. Dinner.
- Salvia, Healthy food, 24hr snack bar.

- Santo Taco food truck offers a variety of taco snack options.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.


  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Activities program for adolescents with assistance of our animation and sports team. Music, pool table, beach soccer, etc. See animation program for schedule.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    There is 1 outdoor hot tub.
  • Motorized Water Sports†
    Water Sports Center
  • Non-Motorized Water Sports
    - Snorkeling equipment
    - Windsurfing
    - Kayaking

  • Pool
    There are 2 pools on-site.
  • Sauna†
  • Spa†
  • Steam bath†
  • Tennis court
    There are 2 tennis courts on-site.
† Fees may apply

Loading...

Keyboard Instructions
change date: Ctrl/Command + ///
previous/next month: Page Up/Down
select date: Enter
cancel and close: Esc