• Check In: 3:00 PM
• Check Out: 11:00 AM
• Minimum Check-In Age: 18

General Policies:

Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards, debit cards, and cashNoise-free guestrooms cannot be guaranteedSafety features at this property include window guards

Special Checkin Instructions: Front desk staff will greet guests on arrival.

Know before you go: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Pool access available from 9 AM to 9 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). Enhanced food service safety measures are in place.

Optional Fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Airport shuttle fee: MXN 240 per vehicle (one way) Airport shuttle fee per child: MXN 240.00 (one way), (from 4 to 12 years old) Late check-out fee: MXN 320 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.