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Hard Rock Hotel Riviera Maya - Heaven Section - All Inclusive

Hotel Rating 4.5 en-US-HotelRatingOutOfText 5

KM 72 Carretera Cancun-Tulum  
Riviera Maya, QR 77710
MEXICO

4.4 of 5 stars TripAdvisor Traveler Rating Based on 22636 reviews
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A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.

Location: Riviera Maya - Beach
  • - The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
  • - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • The Heaven Eden is officially open and the guests that are staying in Heaven Eden will have access to the new adults only section. • Building 1 • Building 2 • Eden Beach • Eden Pool • Wai, Umo, Faro, Petit Cochon Adults staying in Hacienda can access to (Wai, Umo, Faro, Petit Cochon) of Heaven Eden for dinner and guests staying in Heaven or Hacienda will have access the areas as family friendly, Heaven Lobby, Spa, Posh and Body Rock.
  • Student Policy: College Groups with or without chaperones are not allowed.
  • Discover "The Rock" Climbing Experience at Vibe City! Located on the ground floor near the bowling alley, it offers two exciting climbing options: Bouldering—a 3.5m wall with difficulty-based grips, no safety gear needed; and Vertical Climbing—an 8m wall with a safety harness for controlled descents. Open daily from 10 AM to 8 PM, it’s perfect for ages 4+ (bouldering) and 6+ (vertical). Day Pass: $10 (coming soon). Climbing shoes: $5. Maximum capacity: 15 participants.
† Fees may apply
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Baggage hold
  • Bicycle rentals
  • Children not allowed
  • Concierge desk
  • Elevators
  • Exercise gym
† Fees may apply

Deluxe Gold - King Bed

View: Garden

Bedding: 1 king bed.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 2 total.

Room size: 482 sq. ft.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king bed.

Deluxe Gold - Double Beds

View: Garden

Bedding: 2 double beds.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 4 adults, 4 total.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back with or two double beds.

Deluxe platinum sky terrace King heaven

View: Partial Ocean view

Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
 
Occupancy limits: 2 adults, 2 total.
 
Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.

Diamond King

View: Best view available

Bedding: 1 king bed.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 2 total.

Hard Rock is more than a vacation — it’s a lifestyle. And to prove it, we’ve packed these legendary digs with non-stop extras and no-limit luxury.

Rock Suite Ocean Front 2 Bdrm with Personal Assis

Rock Suite Ocean Front Two Bedrooms with Personal Assistant

View: Ocean front

Bedding: One room with a king bed, and a second room with one king bed or two double beds.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 6 total.

This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.

Rock Royalty Partial Ocean View with PA

Rock Royalty Partial Ocean View with Personal Assistant

View: Partial Ocean

Bedding: 1 king bed.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 2 total.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king.

Rck St OcFrnt Rftp Lung 2 Bdrm with Personal Assis

Rock Suite Oceanfront Rooftop Lounge 2 Bedrooms with Personal Assistant

View: Ocean view.

Bedding: One room with 1 king bed and second room with 1 king or 2 double beds.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 6 total.

This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.

Rock Star Suite Ocn Frnt Two Bdrm W Prsnl Assis

Rock Star Suite Ocean Front Two Bedrooms with Personal Assistant

View: Ocean front view

Bedding: 2 Bedrooms - Master Bedroom has 1 king bed, second room also has 1 king bed.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 4 adults, 4 total.

2 King bedrooms with private terrace, 2 full baths, and 2 half baths. All of your Rock Royalty Level amenities are already included in this room category so you may rock on– my highness.

Deluxe Sky Terrace One Bedroom

Bedding: 1 King bed.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults

One king bed. Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.

Run Of House

Bedding: 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: total 4 adults, min 1 adult, max 4 adults.

Rock Suite Ocean Front Rooftop Lounge (2 Bedroom)

View: Ocean front view


Bedding: One room with a king bed, and a second room with one king bed or two double beds

Occupancy limits: 6 total

This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.

Heaven – Deluxe Swim Up King

Bedding : 1 King Bed.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 total.

Rock Royalty Partial Ocean View King

Bedding: 1 king bed.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 2 total.

Deluxe Swim Up King

Bedding : 1 King Bed.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 total.

Deluxe King

Bedding: 1 king bed.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 2 total.

Deluxe Double

Bedding: 1 king bed.

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 3 total.

† Fees may apply
Ciao

Savor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.


Frida

Discover the fiery flavors and festive atmosphere at this unique resort culinary destination. 


Le Petit Couchon

Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.


Pizzeto

Step outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.


The Market

Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.


Toro

The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.



Various Lounges/Bars

With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.


- Sun Bar, the perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.


- Martini Bar (Heaven Section), where you can enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.


- Heaven Bar and Disco (Heaven Section), just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.


- Rhythm Bar (Heaven Section), part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.


- Juice Bar (Heaven Section), located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.


- Lobby Bar (Heaven Section), the perfect place to raise a glass, located off the main lobby.


- Dive Bar (Heaven Section), just a few short steps from the main pool, featuring fresh beverages and light snacks. 


- Float Bar, a pool side bar.


- Caffetto, featuring snacks, coffee, full bar and premium cocktails served until 11PM.


  • Bike rental
  • Direct access to a beach
  • Fitness center on-site
  • General†
    Playground Paradise

    Activities include playing in the giant ball pit, crossing the crocodile river, gliding on the mini zip line, and sliding down various slides. This is in addition to the obstacle structure we’ve had in operation for several months, which consists of an elevated obstacle circuit at 12 feet (3.65 m) high with varying levels of difficulty.

    To use the obstacle course, slides, and soft play area, parents must read, agree to, and sign the Vibe City liability waiver. No child may enter the areas without the supervision of a parent or guardian. Children can use both amenities as often as they like, always following the instructions of Vibe City staff. The soft play & slides area includes 8 obstacles, 6 slides, plus a toddler area for children aged 0 to 3 accompanied by their parents. The large obstacle course features 17 different obstacles, 3 exits, and 1 entrance, all within a safe environment of nets and soft platforms.

    The maximum capacity is 10 for the toddler area (including parents and children), 15 participants for the soft play & slides, and 18 participants for the obstacle course at the same time, plus 2 staff members.

    Ages

    Toddlers: 0-3 years old (always accompanied by a parent/guardian)
    Soft play & slides: 3-12 years old (liability waiver required)
    Obstacle course: 6-15 years old (liability waiver required)

    Rules

    •Children must be supervised by a parent or guardian at all times.
    •Remove shoes, loose accessories, and jewelry.
    •Socks must be worn while playing on the obstacle course.
    •Do not climb on the outside of the obstacles.
    •Rough play or pushing is prohibited.
    •No food, drink, or gum is allowed inside the area.
    •Play equipment must be used safely and correctly.
    •Staff instructions must be followed at all times.
    •Access to the obstacle course is not permitted for those with wet clothing.
    •Not recommended for individuals with heart conditions, back and/or neck injuries, or any other relevant medical conditions or disabilities.
    •In case of an emergency, contact a staff member immediately.
    •The obstacle course is subject to scheduled maintenance.

  • Hot tub
    7 Outdoor Hot Tubs, 2 Indoor Hot Tubs
  • Non-Motorized Water Sports†
    - Kayaks
    - Paddleboats

    Additional activities in the Fitness Center:

    - Obstacle course
    - Yoga Hut
    - Aerobics room
    - Spinning room

  • Pool

    Central Pool

    Exclusive to adult guests, the central pool at Heaven is the perfect spot to grab some sun, lounge, or cool off with never-ending cocktails.


    Semi-Olympic Pool

    Available at Heaven for all adult guests, this cross current pool combines relaxing currents with the all the style of Hard Rock.


    Cross Current Rhythm Pool


    Available at Heaven for all adult guests, this cross current pool features combines relaxing currents with the all the style of Hard Rock.


    Heaven Indoor Pool


    Located within the Heaven Bar & Nightclub, this indoor pool is surrounded by lavish style and undeniable opulence.


  • Spa†
    Located at Heaven for adult guests only and loaded with indulgent style, the Rock Spa® offers every guest a personal paradise and total Rock Star zen. Enjoy everything from massages and facials to renowned Hydrotherapy and peaceful surroundings. It’s no limits relaxation thanks to our qualified team of Spa Advisors and a full menu of tantalizing services.
  • Tennis court
    There are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
  • Water activities†

    Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya
    Hours of Operation*:
    -10:00am to 6:00pm
    -Snack bar: 11:00am to 5:00pm

    *Times are subject to change based on occupancy

    Attractions:
    • Attraction 1: 9 slides of different sizes for children and teenagers
    • Attraction 2: 8 slides of different sizes for children
    • Attraction 3: 6 high-speed slides for teenagers and adults

    Details:
    • Minimum height for slides is 3 feet 5 inches
    • All children under the age of 8 must be supervised by an adult
    • Poolside snack bar available


† Fees may apply

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