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Sandos Caracol Eco Resort – All Inclusive

Hotel Rating 4 en-US-HotelRatingOutOfText 5

Carretera Cancun, Chetumal Km.295  
Playa del Carmen, QR 77710
MEXICO

4.2 of 5 stars TripAdvisor Traveler Rating Based on 26449 reviews
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Nestled amidst an exotic environment of lush mangroves and natural lagoons, this gracious resort appeals to families, spa-lovers and active travelers seeking all-inclusive value in a lush tropical setting. Fronting the crystalline waters of the Mexican Caribbean, guests are treated to appealing buffet and à la carte restaurants serving Italian, Asian and Mediterranean specialties; pampering spa services including a sauna and thermal bath circuit; all-inclusive bars and a disco and family-friendly amenities including daily activities for the family like sack races, tug-of-war and pool games and supervised entertainment programs for guests ages 2-17. Spend enjoyable days basking in the sun, delight in daily and nightly entertainment and relax as sunny days melt into cool tropical nights at this gracious Mexican resort.
Location: Riviera Maya - Beach
  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
  • The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental / Sanitation fee: 33.94 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
† Fees may apply
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
† Fees may apply

Eco Family Superior

View: Garden, pool or jungle

Bedding: Spacious rooms with one king-size bed and a bunk bed for 2 children.

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Additional Amenities: Water dispenser at room temperature, Minibar (with selected drinks)

Signature Eco Family Suite More images

Eco Family Suite/Eco Junior suite

View: Garden, pool or jungle

Bedding: Spacious suites with 1 king-size bed and separate area with bunk bed for 3 children. The suites offer 2 showers, 2 sinks, and 2 bathrooms.

Occupancy limits: 3 adults, 3 children, 5 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Additional Amenities: Water dispenser at room temperature, Minibar (with selected drinks)

Superior Select Club

Bedding: 2 doubles or 1 king bed 

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 0 children, 2 total. This room category is adults only.

Additional Amenities: Water dispenser at room temperature

Deluxe Select Club

Bedding: One king-size bed and a sofa bed

Occupancy limits: 2 adults, 0 children, 2 total.  This room category is adults only.

Additional Amenities: Water dispenser at room temperature

Penthouse Select Club

Bedding: Master bedroom with luxury furnishings, one king-size bed, separate living room with a sofa bed

Occupancy limits: 2 adults, 0 children, 2 total. This room category is adults only

Additional Amenities: Water dispenser at room temperature

Signature Eco Superior Guestroom

Pool View Superior

Bedding: : 2 double beds or 1 king-size bed 

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged. 

Additional Amenities: Water dispenser at room temperature, 42” plasma TV with satellite, Vanity mirror

Deluxe Guestroom Family Section

Pool View One Bedroom Suite

Bedding: One bedroom with a king-size bed and a living room with a double sofa bed.

Occupancy limits: 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged. 

Additional Amenities: 42” plasma TV with satellite, Vanity mirror

Eco Family Suite More images

Pool View Penthouse

Bedding: One bedroom with a king-size bed, sofa bed.

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Additional Amenities: 42” plasma TV with satellite, Vanity mirror

Eco Family Suite More images

Eco Family Penthouse

Bedding: Spacious penthouse suites with a master bedroom with 1 king-size bed and its own bathroom with a double sink and shower. Plus, a separate bedroom with a bunk bed for 3 children and its own bathroom. 

Occupancy Limits: 3 adults, 3 children, 5 total including infant.

Additional Amenities: Water dispenser at room temperature, Minibar (with selected drinks)

Deluxe Guestroom Family Section

Select Club Deluxe Adults Only

Bedding: One king-size bed and a sofa bed

Occupancy limits: 2 adult ,  2 total.

Additional Amenities: Water dispenser at room temperature

Eco Family Suite More images

Select Club Penthouse Adults Only

Bedding: Master bedroom with luxury furnishings, one king-size bed, separate living room with a sofa bed.

Occupancy limits: 2 adult ,  2 total.

Additional Amenities: Water dispenser at room temperature

Signature Eco Superior Guestroom

Select Superior Adults Only

Bedding: One king-size or 2 double beds

Bedding Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adult ,  2 total.

Additional Amenities: Water dispenser at room temperature

† Fees may apply
Bars

Elefante

Tortuga

Select Club Oceanfront

Theater Bar

Manglar

Sirena

Mapache

Sport Bar


Various Lounges/Bars

- Lobby Bar
- Lounge Bar
- Bar Plaza
- Sports Bar
- Beach Bar
- Swim up bar
- 2 pool bars


Various Restaurants

- La Laguna, International buffet. Breakfast, lunch, and dinner.
- La Toscana, Italian buffet for dinner and international buffet for breakfast.
- Las Mascaras, Mexican buffet. Dinner.
-El Templo, Oriental a la carte, Dinner, Reservation requiered
-La Riviera, Mediterranean a la carte, Dinner, Reservation requiered

-Los Lirios, Steakhouse a la carte, Dinner, Reservation requiered

-Fogo do Brazil, Brazilian a la carte, Dinner, Reservation requiered

- Los Lirios, Steakhouse a la carte. Dinner.
- Fogo do Brazil, Brazilian a la carte. Dinner.
-NIDO – TAQUERIA

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.


  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Activities program for adolescents with assistance of our animation and sports team. Music, pool table, beach soccer, etc. See animation program for schedule.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    There is 1 outdoor hot tub.
  • Motorized Water Sports†
    Water Sports Center
  • Non-Motorized Water Sports
    - Snorkeling equipment
    - Windsurfing
    - Kayaking

  • Pool
    There are 2 pools on-site.
  • Sauna†
  • Spa†
  • Steam bath†
  • Tennis court
    There are 2 tennis courts on-site.
† Fees may apply

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