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Carretera Cancun, Chetumal Km.295 Playa del Carmen, QR 77710 MEXICO
Exchange Privileges
Guests staying at Sandos Caracol Eco will have full access of the resort facilities at Sandos Playacar.
Important Information: Day passes must be booked at the hotel in which guests are staying at. Exchange privileges are subject to availability, and transportation between resorts is not included.
Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Welcome Gift
Guests celebrating their honeymoon with us will receive a fruit basket, a bottle of sparkling wine in room. To receive this offer, just enter HONEYMOON in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. Proof of marriage must be provided at check-in.
Select Club Adults Only Section!
All Inclusive Amenities
Make your dream destination wedding in Mexico a reality. For more information and to learn about the wedding packages offered, please contact the hotel directly at weddings.mx@sandos.com. Our professional and experienced Weddings Team will customize your entire destination wedding in Mexico, providing you with the unique and memorable experience that you deserve.
View: Garden, pool or jungle
Bedding: 1 king or 2 Queen beds - please note specific bedding types can be requested but are not guaranteed
Occupancy limits: 3 adults, 2 children, 4 total combined.
Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.
Bedding: 1 king bed and 1 bunk bed - please note specific bedding types can be requested, but are not guaranteed.
Maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.
Room Description: Stunning new design inspired by the natural jungle surroundings sets the stage in these newly renovated guestrooms in the Signature Eco section. You'll find relaxation easy with a balcony or terrace along with upgraded amenities like WiFi and cozy bathrobes and slippers.
Bedding: 1 king bed, 1 double sofa bed, and 1 bunk bed for 2 children.
Occupancy limits: 3 adults, 3 children, 5 total combined.
Room Description: These rooms come with a master bedroom and a separate bedroom with a bunk bed for 3 children; a bathroom with two sinks, two showers and two WCs; and kids will love the plunge pool on the balcony.
Bedding: 2 doubles or 1 king bed - please note specific bedding types can be requested but are not guaranteed
Occupancy limits: 3 adults, 0 children, 3 total. This room category is adults only.
Bedding: 1 King Size bed with 1 double sofa bed.1 jacuzzi
Bedding: 1 king bed and 1 double sofa bed.1 Jacuzzi on terrace
Occupancy limits: 3 adults, 0 children, 3 total. This room category is adults only
Additional Amenities: -Reception area exclusively for Select Club adults only guests -Small business center -Private concierge -Select Club bracelets -Private pool allowing you to enjoy the quiet surroundings -An exclusive a la carte restaurant for breakfast and lunch and dinner Ocean Front Club House -Adults only -Private concierge -Towel service -Lockers -Showers -Premium liquor bar and gourmet canapés -Book selection with reading area -Living room with TV's -Billiards tables Beach Area -Hammocks -Lounge chairs -Beach beds -Waiter service
Bedding: 2 double beds - specific bedding types can not be guaranteed
Occupancy limits: 3 adults, 2 children, 4 total combined. Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.
Additional Amenities:
-Fully stocked mini bar including snacks -24 hour room service -Premium liquor bottles -Hot and cold purified water dispenser -Daily turndown service
Bedding: 1 king bed in bedroom, 1 sofa bed in living area.
Occupancy limits: 3 adults, 2 children, 4 total.
Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged.
Additional Amenities: -Fully stocked mini bar including snacks -24 hour room service -Premium liquor bottles -Hot and cold purified water dispenser -Daily turndown service
Bedding: 1 king bed in bedroom and a sofa bed in living area. Sleeping area is not enclosed.
Bedding: 1 king bed in master bedroom and set of bunk beds in second bedroom
Occupancy Limits: 3 adults, 3 children, 5 total including infant.
These rooms come with a master bedroom with its own bathroom. The kids can watch their own TV in the separate bedroom, which has its own bathroom and a bunk bed for three children. The Eco Family Penthouse includes upgraded amenities such as 24-hour room service, a laptop-compatible safe, and other perks. Guest can connect their devices device via Bluetooth and enjoy their favorite music.
- Lobby Bar - Lounge Bar - Bar Plaza - Sports Bar - Beach Bar - Swim up bar - 2 pool bars
- La Laguna, International buffet. Breakfast, lunch, and dinner. - La Toscana, Italian buffet for dinner and international buffet for breakfast. - Las Mascaras, Mexican buffet. Dinner. - El Templo, Oriental a la carte. Dinner. Reservations required. - La Riviera, Mediterranean a la carte. Dinner. - Los Lirios, Steakhouse a la carte. Dinner. - Fogo do Brazil, Brazilian a la carte. Dinner. - Salvia, Healthy food, 24hr snack bar.
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
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