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Blvd. Kukulcan Km 14.5, Zona Hotelera Cancun, QR 77500 MEXICO
To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's club,andconvention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.
This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.
***Important information for our guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
View: Limited
Bedding: 1 King or 2 double beds - based on availability, requests not guaranteed
Occupancy limits: 4 adults, 3 children, 5 total combined
A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.
Please note when 4 adults are booked no children will be allowed to stay in the room.
Additional amenities: 24-hour room service
You have officially arrived. Our suites are designed for rock stars used to getting the best. Over the top? Accommodate every member of your entourage.
View: Lagoon
Bedding: 1 King bed
Bedding: 2 Double beds
Occupancy limits: 4 adults, 3 children, 4 total combined
1 crib allowed
Amenities may vary due to SAFE + SOUND protocols.
Live like a legend without even releasing a self-titled debut album. Rock out your vacation in our double beds.
Additional amenities:
• Double hydro spa tub
• Private bath with shower
• Balcony with two chairs and a table
• Mini bar with soda, bottled water, juice & domestic beer
• LCD TV with satellite
• Purified water
• Rock Spa® bath amenities
• Direct dial telephone
• Bluetooth-enabled wireless alarm clock radio
• 24-hour room service
View: Ocean
Occupancy limits: 2 adults, 1 child, 2 total or 3 with an infant. A maximum of 1 child through the age of 3 stays free in existing beds when sharing a room with 1 adult. This room will allow 1 adult and 1 child, 2 adults, or 2 adults with an infant. Children ages 4-12 are surcharged.
A crib or rollaway allowed
430 sq. ft. Amenities may vary due to SAFE + SOUND protocols.
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- 24-hour room service
View: Ocean in the best locations
Occupancy limits: 2 adults, 0 children, 2 total
Children are not allowed to stay in this room category.
Amenities may vary due to SAFE + SOUND protocols
- Balcony with chairs and a table
- DVD/CD player
- Nightly courtesy service
- Welcome Petit Fours
- Pillow menu
- Aromatherapy
- Exclusive beach bag (one per room/per stay)
- Pre-order breakfast the night before
- Access to VIP Pool, Beach and Lounge Areas
Bedding: Master Bedroom has 1 king bed and second bedroom has 2 double beds.
Occupancy limits: 6 adults, 5 children, 6 total combined.
A maximum of 5 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.
860 sq. ft. Amenities may vary due to SAFE + SOUND protocols
Two connecting rooms - one bedroom with a king-sized bed and another bedroom with two double beds.
- Double hydro spa tub in each room
- Private bath with double showers
- Balcony with two chairs and table
- A mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer)
- LCD TV with satellite in each bedroom
- Xbox 360, with a selection of DVD’s & Xbox games available upon request
- L’Oreal Kids bath amenities
- Adults & kids size bathrobes
- Adult-size slippers
- 24-hour room service (special kid’s menu)
- In-room family guide with activities schedule
- Kids beach toys
- Family welcome amenities
Rock Royalty Ocean view King with Personal Assistant
Bedding: 1 king bed
430 sq. ft. Amenities may vary due to SAFE + SOUND protocols
You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed.
- Rock Royalty Personal Assistant (7am – 11pm)
- Ironing Service (2 items per person/per stay)
- Upgraded full-size Rock Spa® bath products
- Express luggage delivery
- Complimentary Shoe Shine
- Aromatherapy and Pillow Menu
- Spa Tub Preparation (with 24-hour notice)
- Personal Assistance with reservations (on and off property)
- Priority Reservations to picks® and wax® program
- Access to Rock Royalty areas on the pool, lounge and beach
- Complimentary 25-minute couple’s massage at the Rock Spa®
- VIP Check-in
- Late check-out (subject to availability)
- Complimentary beach bag (1 per room/per stay)
- Rock Royalty check-out service - (Personal Assistant will help review account and assist in express check-out)
- Mini bar with soda, bottled water, juice, domestic beer and snacks
- Plush Bathrobes & slippers
- Sleeping Mask
- Loofah Sponge and Bath Salts
- Espresso machine
- Priority booking for bali beds($)
Rock Star Suite Ocean Front Two Bedroom with Personal Assistant
View: Ocean front
Bedding: 2 King beds
Occupancy limits: 3 adults, 1 children, 4 total
2,511 sq. ft. Amenities may vary due to SAFE + SOUND protocols.
Themed decoration of Elton John and The Police memorabilia; suite fit for a Hard Rock Queen. This suite comes fully equipped with two bedrooms with king-sized beds, living room, dining room with marble top dining room table that sits six, and bar. Let’s not forget about the surround sound system with spot sound capability and terrace sound system. Take advantage of our unmatchable views of the ocean and Cancun lake on the two-story terrace which also has its own music and lighting system. All of your Rock Royalty Level amenities are already included in this room category so you may rock on– my highness.
- Late checkout available (until 3pm – available upon request)
- Rock Royalty check-out service - (Personal Assistant will help review account and assist in 9-24-20 EF express check- out)
- Two-story terrace with lounge chairs and table
- Home Theater surround sound music system, blue-ray player and lighting
- 58” high-definition plasma TV
- DVD/CD player upon request
- Loofah Sponge
- Espresso/American coffee maker
- Turndown service
*On request only.
View: Lagoon view
Occupancy limits: 2 adults, 1 child, 2 total or 3 with an infant.
All the regular Deluxe Gold awesomeness with the addition of the PURE WELLNESS® standard. PURE WELLNESS is designed to provide a better night’s sleep for all guests. In addition to the Hard Rock SAFE + SOUND cleaning protocols, our PURE rooms undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.
The Pure® Promise:
- SHOCK TREATMENT This advanced shock treatment destroys nearly all of the virus, mold and bacteria in every nook and cranny of the room.
- HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep.
- ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.
- AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of viruses, bacteria and microorganisms.
- PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive, as it eliminates them when they land.
- DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.
- PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.
Bedding: Double beds
Occupancy limits: 4 adults, 3 child, 4 total.
Occupancy limits: 4 adults, 3 child (4-12), 3 Teenager(13-17), 4 total combined
Rock Suite Ocean View (One Bedroom) with Personal Assistant
Rock Suite Ocean View (Two Bedroom) with Personal Assistant
International/ Italian A la carte service. International breakfast, Italian A la carte dinner. Reservations recommended.
Mexican A la carte specialties.
Reservations recommended.
Brazilian grill serving A la carte dishes.
Dig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
International Buffet
- Diego, poolside bar - Dive - Float - Splash - Smash bar, lobby bar - Uncorked, wine bar($)
Asian a la carte Izakaya, teppanyaki & sushi.
The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.
Hard rock roxity kids club™
- Memorabilia, featuring a selection of priceless music memorabilia. - Amphitheater, hosting live music and shows - An expansive poolscape
- Chichen Itza - Tulum Express - Boogie Surf Dolphin Ride - Paradise Adventure, Subsee & Snorkel - Zip Line
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