View our Accessibility Statement

Blvd. Kukulcan Km 14.5, Zona Hotelera  
Cancun, QR 77500
MEXICO

4.5 of 5 stars TripAdvisor Traveler Rating Based on 14497 reviews
DMCA Policy

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's club,andconvention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.

This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.

Location: Cancun - Beach
  • The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
† Fees may apply
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business services
  • Children programs†
  • Concierge desk
† Fees may apply

Deluxe View

View: Limited

Bedding: 1 King or 2 double beds - based on availability, requests not guaranteed

Occupancy limits: 4 adults, 3 children, 5 total combined

A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.

Please note when 4 adults are booked no children will be allowed to stay in the room.

Additional amenities: 24-hour room service

You have officially arrived. Our suites are designed for rock stars used to getting the best. Over the top? Accommodate every member of your entourage.

Deluxe Lagoon view King

View: Lagoon

Bedding: 1 King bed

Occupancy limits: 2 adults, 1 child, 2 total or 3 with an infant.

A maximum of 1 child through the age of 3 stays free in existing beds when sharing a room with 1 adult. This room will allow 1 adult and 1 child, 2 adults, or 2 adults with an infant. Children ages 4-12 are surcharged.

A crib or rollaway allowed

430 sq. ft. Amenities may vary due to SAFE + SOUND protocols.
Live like a legend without even releasing a self-titled debut album. Rock out your vacation in our king bed

Additional amenities:

- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- 24-hour room service

Deluxe Lagoon view Double

View: Lagoon

Bedding: 2 Double beds

Occupancy limits: 4 adults, 3 children, 4 total combined

A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.

Please note when 4 adults are booked no children will be allowed to stay in the room.

1 crib allowed


Amenities may vary due to SAFE + SOUND protocols.

Live like a legend without even releasing a self-titled debut album. Rock out your vacation in our double beds.


Additional amenities:


• Double hydro spa tub

• Private bath with shower

• Balcony with two chairs and a table

• Mini bar with soda, bottled water, juice & domestic beer

• LCD TV with satellite

• Purified water

• Rock Spa® bath amenities

• Direct dial telephone

• Bluetooth-enabled wireless alarm clock radio

• 24-hour room service

Deluxe Ocean view King

View: Ocean

Bedding: 1 King bed

Occupancy limits: 2 adults, 1 child, 2 total or 3 with an infant.

A maximum of 1 child through the age of 3 stays free in existing beds when sharing a room with 1 adult. This room will allow 1 adult and 1 child, 2 adults, or 2 adults with an infant. Children ages 4-12 are surcharged.

A crib or rollaway allowed 

430 sq. ft. Amenities may vary due to SAFE + SOUND protocols.

Additional amenities:

- Double hydro spa tub

- Private bath with shower

- Balcony with two chairs and a table

- Mini bar with soda, bottled water, juice & domestic beer

- LCD TV with satellite

- Purified water

- Rock Spa® bath amenities

- Direct dial telephone

- Bluetooth-enabled wireless alarm clock radio

- 24-hour room service

Deluxe Ocean view Double

View: Ocean

Bedding: 2 Double beds

Occupancy limits: 4 adults, 3 children, 4 total combined

A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.

A crib or rollaway allowed 

Amenities may vary due to SAFE + SOUND protocols.


Additional amenities:


- Double hydro spa tub

- Private bath with shower

- Balcony with two chairs and a table

- Mini bar with soda, bottled water, juice & domestic beer

- LCD TV with satellite

- Purified water

- Rock Spa® bath amenities

- Direct dial telephone

- Bluetooth-enabled wireless alarm clock radio

- 24-hour room service

Diamond Ocean View King

View: Ocean in the best locations

Bedding: 1 King bed

Occupancy limits: 2 adults, 0 children, 2 total

Children are not allowed to stay in this room category.

Amenities may vary due to SAFE + SOUND protocols


Additional amenities:

- Double hydro spa tub

- Private bath with shower

- Balcony with chairs and a table

- Mini bar with soda, bottled water, juice & domestic beer

- LCD TV with satellite

- DVD/CD player

- Purified water

- Rock Spa® bath amenities

- Direct dial telephone

- Bluetooth-enabled wireless alarm clock radio

- Nightly courtesy service

- Welcome Petit Fours

- Pillow menu

- Aromatherapy

- Exclusive beach bag (one per room/per stay)

- Pre-order breakfast the night before

- Access to VIP Pool, Beach and Lounge Areas

Deluxe Family Lagoon View Two bedroom

View: Lagoon

Bedding: Master Bedroom has 1 king bed and second bedroom has 2 double beds.

Occupancy limits: 6 adults, 5 children, 6 total combined.

A maximum of 5 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. Children ages 4-17 are surcharged.

860 sq. ft. Amenities may vary due to SAFE + SOUND protocols

Two connecting rooms - one bedroom with a king-sized bed and another bedroom with two double beds.

Additional amenities:

- Double hydro spa tub in each room

- Private bath with double showers

- Balcony with two chairs and table

- A mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer)

- LCD TV with satellite in each bedroom

- Xbox 360, with a selection of DVD’s & Xbox games available upon request

- Purified water

- Rock Spa® bath amenities

- L’Oreal Kids bath amenities

- Adults & kids size bathrobes

- Adult-size slippers

- Direct dial telephone

- Bluetooth-enabled wireless alarm clock radio

- 24-hour room service (special kid’s menu)

- In-room family guide with activities schedule

- Kids beach toys

- Family welcome amenities

Rock Royalty Ocean view King with PA

Rock Royalty Ocean view King with Personal Assistant

View: Ocean

Bedding: 1 king bed

Occupancy limits: 2 adults, 0 children, 2 total

Children are not allowed to stay in this room category.

430 sq. ft. Amenities may vary due to SAFE + SOUND protocols

You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed.


Additional amenities:


- Rock Royalty Personal Assistant (7am – 11pm)

- Ironing Service (2 items per person/per stay)

- Upgraded full-size Rock Spa® bath products

- Express luggage delivery

- Complimentary Shoe Shine

- Welcome Petit Fours

- Aromatherapy and Pillow Menu

- Spa Tub Preparation (with 24-hour notice)

- Personal Assistance with reservations (on and off property)

- Priority Reservations to picks® and wax® program

- Access to Rock Royalty areas on the pool, lounge and beach

- Complimentary 25-minute couple’s massage at the Rock Spa®

- VIP Check-in

- Late check-out (subject to availability)

- Complimentary beach bag (1 per room/per stay)

- Rock Royalty check-out service - (Personal Assistant will help review account and assist in express check-out)

- Double hydro spa tub

- Private bath with shower

- Balcony with two chairs and a table

- Mini bar with soda, bottled water, juice, domestic beer and snacks

- LCD TV with satellite

- Purified water

- Plush Bathrobes & slippers

- Sleeping Mask

- Loofah Sponge and Bath Salts

- Espresso machine

- Direct dial telephone

- Bluetooth-enabled wireless alarm clock radio

- 24-hour room service

- Priority booking for bali beds($)

Rock Star Suite Ocean Front Two Bedroom with PA

Rock Star Suite Ocean Front Two Bedroom with Personal Assistant

View: Ocean front

Bedding: 2 King beds

Occupancy limits: 3 adults, 1 children, 4 total

2,511 sq. ft. Amenities may vary due to SAFE + SOUND protocols.

Themed decoration of Elton John and The Police memorabilia; suite fit for a Hard Rock Queen. This suite comes fully equipped with two bedrooms with king-sized beds, living room, dining room with marble top dining room table that sits six, and bar. Let’s not forget about the surround sound system with spot sound capability and terrace sound system. Take advantage of our unmatchable views of the ocean and Cancun lake on the two-story terrace which also has its own music and lighting system. All of your Rock Royalty Level amenities are already included in this room category so you may rock on– my highness.

Additional amenities:

- Rock Royalty Personal Assistant (7am – 11pm)

- Ironing Service (2 items per person/per stay)

- Upgraded full-size Rock Spa® bath products

- Express luggage delivery

- Complimentary Shoe Shine

- Welcome Petit Fours

- Aromatherapy and Pillow Menu

- Spa Tub Preparation (with 24-hour notice)

- Personal Assistance with reservations (on and off property)

- Priority Reservations to picks® and wax® program

- Access to Rock Royalty areas on the pool, lounge and beach

- Complimentary 25-minute couple’s massage at the Rock Spa®

- VIP Check-in

- Late checkout available (until 3pm – available upon request)

- Complimentary beach bag (1 per room/per stay)

- Rock Royalty check-out service - (Personal Assistant will help review account and assist in 9-24-20 EF express check- out)

- Double hydro spa tub

- Private bath with shower

- Two-story terrace with lounge chairs and table

- Mini bar with soda, bottled water, juice, domestic beer and snacks

- Home Theater surround sound music system, blue-ray player and lighting

- 58” high-definition plasma TV

- Bluetooth-enabled wireless alarm clock radio

- DVD/CD player upon request

- Purified water

- Loofah Sponge

- Espresso/American coffee maker

- Direct dial telephone

- 24-hour room service

- Turndown service

- Priority booking for bali beds($)


*On request only.

Deluxe PURE WELLNESS King

Bedding: 1 King bed

View: Lagoon view

Occupancy limits: 2 adults, 1 child, 2 total or 3 with an infant.

A crib or rollaway allowed


430 sq. ft. Amenities may vary due to SAFE + SOUND protocols.


All the regular Deluxe Gold awesomeness with the addition of the PURE WELLNESS® standard. PURE WELLNESS is designed to provide a better night’s sleep for all guests. In addition to the Hard Rock SAFE + SOUND cleaning protocols, our PURE rooms undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.


The Pure® Promise:

- SHOCK TREATMENT This advanced shock treatment destroys nearly all of the virus, mold and bacteria in every nook and cranny of the room.

- HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep.

- ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.

- AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of viruses, bacteria and microorganisms.

- PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive, as it eliminates them when they land.

- DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.

- PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.


Additional amenities:

Additional amenities:

- Double hydro spa tub

- Private bath with shower

- Balcony with two chairs and a table

- Mini bar with soda, bottled water, juice & domestic beer

- LCD TV with satellite

- Purified water

- Rock Spa® bath amenities

- Direct dial telephone

- Bluetooth-enabled wireless alarm clock radio

- 24-hour room service

Deluxe PURE WELLNESS Double

Bedding: Double beds

Occupancy limits: 4 adults, 3 child, 4 total.

Amenities may vary due to SAFE + SOUND protocols.


All the regular Deluxe Gold awesomeness with the addition of the PURE WELLNESS® standard. PURE WELLNESS is designed to provide a better night’s sleep for all guests. In addition to the Hard Rock SAFE + SOUND cleaning protocols, our PURE rooms undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.


The Pure® Promise:

- SHOCK TREATMENT This advanced shock treatment destroys nearly all of the virus, mold and bacteria in every nook and cranny of the room.

- HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep.

- ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.

- AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of viruses, bacteria and microorganisms.

- PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive, as it eliminates them when they land.

- DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.

- PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.


Additional amenities:

- Double hydro spa tub

- Private bath with shower

- Balcony with two chairs and a table

- Mini bar with soda, bottled water, juice & domestic beer

- LCD TV with satellite

- Purified water

- Rock Spa® bath amenities

- Direct dial telephone

- Bluetooth-enabled wireless alarm clock radio

- 24-hour room service

Rock Suite Ocean View Two Bedroom

Bedding: King or double beds

Occupancy limits:
 6 adults, 5 child, 6 total.

Run of House

Occupancy limits: 4 adults, 3 child (4-12), 3 Teenager(13-17), 4 total combined

Rock Suite Ocean View (One Bedroom) with PA

Rock Suite Ocean View (One Bedroom) with Personal Assistant


View: Ocean view

Bedding: 1 King bed & a queen size sofa bed

Occupancy limits: 2 adults, 2 children, 4 total 

1065 sq. ft. Includes a queen sized sofa bed. Amenities may vary due to SAFE + SOUND protocols.

This suite includes a king-sized bed with a living area and dining area.

Additional amenities:
- Double hydro spa tub in room
- Private bath with shower
- Private terrace
- Queen size sofa bed
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Bluetooth-enabled wireless alarm clock radio
- DVD/CD player upon request
- Purified water
- Rock Spa® bath amenities
- Bathroom scale
- Espresso/American coffee maker
- Direct dial telephone
- Welcome Petit Fours
- Pillow menu
- Aromatherapy
- Exclusive beach bag

*Available to connected partners only

Rock Suite Ocean View (Two Bedroom) with PA

Rock Suite Ocean View (Two Bedroom) with Personal Assistant


View: Ocean view

Bedding: 1 king sized bed and 2 double beds

Occupancy limits: 6 total

1,065 sq. ft. Amenities may vary due to SAFE + SOUND protocols.


Two bedrooms: One bedroom with a king- sized bed and a second bedroom with two double beds. This suite includes a living area and dining area. Limited time only – this room now comes with your very own Personal Assistant.

Additional amenities:
- Double hydro spa tub in each room
- Private bath with shower
- Private terrace with lounge chairs and chairs with a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Bluetooth-enabled wireless alarm clock radio
- DVD/CD player upon request
- Purified water
- Rock Spa® bath amenities
- Bathroom scale
- Espresso/American coffee maker
- Direct dial telephone
- Welcome Petit Fours
- Pillow menu
- Aromatherapy
- Exclusive beach bag (one per room/per stay

Personal Assistant Services
- Personal Assistant (7am-11pm)
- Ironing Service (2 items per person/per stay)
- Express Luggage Delivery
- Complimentary Shoe Shine
- Spa Tub Preparation (with 24-hour notice)
- Personal Assistance with Reservations (on and off property)
- Priority Reservations to picks® and wax® Programs
- Access to VIP Pool, Beach and Lounge Area

† Fees may apply
Ciao

International/ Italian A la carte service.

International breakfast, Italian A la carte dinner.

Reservations recommended.

  • Attire: Casual Elegance.

Frida

Mexican A la carte specialties.

Reservations recommended.

  • Attire: Casual

Ipanema

Brazilian grill serving A la carte dishes.


Pizzeto

Dig into brick-oven style pizza that's piping hot and crispy at Pizzeto.


The Market

International Buffet

  • Attire: Casual

Varioius Bars and Lounges

- Diego, poolside bar
- Dive
- Float
- Splash
- Smash bar, lobby bar
- Uncorked, wine bar($)


Zen

Asian a la carte Izakaya, teppanyaki & sushi.

Reservations recommended.

  • Attire: Wet or uncovered swimwear not allowed.

  • Basketball court†
  • Billiards†
  • Children's program†

    The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.

    Hard rock roxity kids club™


  • Fitness center on-site†
    Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
  • General†

    - Memorabilia, featuring a selection of priceless music memorabilia.
    - Amphitheater, hosting live music and shows
    - An expansive poolscape


  • Nightclubs†
  • Pool†
    Freestyle pool with a section for children and pool with hidrojets.
  • Spa†
    Rock Spa ($)
  • Tennis court†
    There are two lit tennis courts.
† Fees may apply

Loading...

Keyboard Instructions
change date: Ctrl/Command + ///
previous/next month: Page Up/Down
select date: Enter
cancel and close: Esc