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Travel Impressions

Carretera Cancun Tulum Km. 62  
Playa del Carmen, QR 77710
MEXICO

5 of 5 stars TripAdvisor Traveler Rating Based on 5515 reviews
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The AAA Five Diamond Grand Velas Riviera Maya is an ultra-luxury all-inclusive resort set on 206 acres of pristine jungle and mangroves and with the finest white sand beach in the Riviera Maya. Guests can choose accommodations among oceanfront, ocean view and a Zen-like tropical setting, embraced by the flora and fauna of the Yucatan Peninsula's jungle. All 539 designer-like suites are exceptionally spacious, more than 1,100 square feet each, all with balconies, and some with private plunge pools. All feature fully stocked mini bars, L'Occitane amenities, artisanal mezcal, and Nespresso coffee machines. Bathrooms deserve special mention with walk in glass shower, deep soaking Jacuzzi tubs and marble interior. Eight restaurants, including five gourmet offerings, present a tour through Mexico, Europe and Asia. Cocina de Autor, at the hands of world-renowned celebrity chefs Bruno Oteiza and Mikel Alonso, holds the AAA Five Diamond Award, the first all-inclusive restaurant in the world to win this prestigious distinction. Se Spa is the region's largest spa sanctuary at more than 90,000 square feet, known for its authentic Mexican treatments, offerings from around world and signature seven-step water journey. Other features include 24-hour Personal Concierge; 24/7 in-suite service; three swimming pools; two fitness centers; water sports; innovative Kids' Clubs and Teens' Club; baby concierge; Karaoke Bar; Koi Bar; Piano Bar, and business center. The resort offers more than 91,000 square feet of meeting space and outdoor areas for events inclusive of a 31,000-square-foot Convention Center, able to accommodate up to 2,700 guests. The resort has won numerous awards from Travel + Leisure, Conde Nast Traveler, USA Today and several other magazines and major companies worldwide, including Virtuoso's Best Spa and TripAdvisor's Hall of Fame. A member of the Virtuoso Hotels & Resorts Program.

Location: Riviera Maya - Beach
  • The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • The standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
† Fees may apply
  • 24-hour room service†
  • Babysitting†
  • Beauty shop/salon†
  • Business center†
  • Car Rental Services†
  • Concierge desk†
  • Connecting rooms†
  • Currency exchange†
  • Exercise gym†
  • Lobby†
† Fees may apply

Zen Grand Suite Nature View

View: Jungle view

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits- 3 adults, 2 children, 4 total. 5 pax is allowed only when that 5th pax is an infant. Infant age for this property is 0-3yrs.

Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.

This spacious 1,184 sq. ft. / 110 m2 suite has a terrace in the heart of the Mayan jungle, where you can enjoy the sunrise with a Nespresso coffee or relax with L'Occitane products in the interior jacuzzi. The exquisite décor and amenities will continuously remind you that you’re in paradise.

Zen Grand Pool Suite Nature View

View: Jungle view

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits -3 adults, 2 children, 4 total. 5 pax is allowed only when that 5th pax is an infant. Infant age for this property is 0-3yrs.

Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.

Enjoy a spacious 1,184 sq. feet of relaxed space in these beautifully decorated suites. Mix a drink from the mini-bar and savor tranquil views of the Mayan jungle from your private terrace. Relax with a 42" plasma TV with premium channels, CD/DVD/MP3 player and Wi-Fi. Ideal for up to 3 adults, 1 child (4-15) and 1 infant (0-3).

Zen Grand Two Bedroom Family Suite

Bedding: Connecting Zen Grand Suites with 1 King Bed and 2 double beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits: 6 Adults, 6 children, 8 total.

Maximum of 6 children through the age of 3 stay free in existing beds with at least 2 adults.


Ambassador Suite Ocean View

View: Ocean View

Bedding: 1 King bed & one sofa (bedding is on-request basis and cannot be guaranteed)

Occupancy limits- 3 adults, 2 children, 4 total. 5 pax is allowed only when that 5th pax is an infant. Infant age for this property is 0-3yrs.

Perfect the art of family vacations in our 1,270 sq. foot suites that include a plush king bed, sitting area with sofa and plasma TV with premium channels, a stocked mini-bar & a spa-like bath with Jacuzzi tub and L'Occitane amenities. Enjoy extraordinary views of the white sand beach and Caribbean Sea from your private terrace.

Ambassador Pool Suite Ocean Front

View: Ocean View

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits -3 adults, 2 children, 4 total. 5 pax is allowed only when that 5th pax is an infant. Infant age for this property is 0-3yrs.

Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.

Experience a dream vacation with your family in a heavenly, spacious 1,270 sq. ft. / 118 meter square environment. Enjoy the tranquility of the Mexican Caribbean from the comfort of your private oceanfront plunge pool and terrace.

Grand Class Suite Ocean Front

View: Ocean Front

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits: 3 adults, 0 children, 3 total. Children are not allowed in this room category.

1,377-sq. ft. / 127 meter square suites where tranquility reigns. You’ll enjoy absolute privacy and amazement surrounded by the beauty of the Riviera Maya, with a private plunge pool overlooking the Mexican Caribbean. At the end of your day, rest in the softness of your comforters and goose down pillows.

Ambassador Two-Bedroom Family Suite

View: Ocean View

Bedding: 1 king and 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits: 6 Adults, 6 children, 8 total.

Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults.

Discover the charm of Riviera Maya in this 2,540-sq. ft. / 230 meter square suite, ideal to spread out, relax and spend some prime together-time. Luxuriate your senses with the stunning ocean view that these two connecting suites offer, with one king and two queen-size beds and be pampered by the personalized service of a Concierge and Baby Concierge - if required. Be captivated by the exquisite views, welcome kit and special amenities such as a teepee, beach toys, bathrobes for kids, kid-friendly turndown service, among others.

1 Bedroom Zen Grand Presidential

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)


Occupancy details: 2 adults plus 2 children, 4 total

2 Bedroom Zen Grand Presidential Suite

Bedding: 1 king and 2 queen beds (bedding is on-request basis and cannot be guaranteed)


Occupancy details: 4 adults plus 2 children, 6 total

1 Bedroom Grand Class Presidential Suite

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)


Occupancy details: 2 adults

2 Bedroom Grand Class Presidential Suite

Bedding: 1 king and 2 queen beds (bedding is on-request basis and cannot be guaranteed)


Occupancy details: 6 adults

† Fees may apply
Aqua Bar

Swim-up Bar

Location: Main pools of each ambiance.


Azul

This restaurant offers a panoramic view of the Mexican Caribbean, open-air terrace, air-conditioned seating area and casual, relaxed ambiance. It features an expansive international buffet, grilled specialties and à la carte menu.

Location: Ambassador.

Capacity: 280.

Dress code: During day short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. In the afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed shoes for men; casual dress, skirt, bermuda or trousers for women.

All ages.

Reservations are not required.

  • Cuisine: International
  • Meals: Breakfast, Dinner, Lunch
  • Attire: Casual

Bistro

Open for breakfast, lunch and dinner, Bistro serves a wide selection of dishes featuring various world cuisines, complemented by an extensive international wine list.

Location: Grand Class.

Capacity: 120.

Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.

Minimum age 16 years.

Reservations not required.

  • Cuisine: International
  • Meals: Breakfast, Dinner, Lunch
  • Attire: Day - Casual / Night - Casual Elegance

Chaká

A casual, open-air restaurant situated amid the tropical jungle foliage of Salam, Chechén and Chacá trees. Open for breakfast, lunch and dinner, it features an international buffet during the day and an à la carte menu of Mayan specialties in the evening.

Location: Zen Grand.

Capacity: 180.

Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Applies to 16 years old guests and older.

Reservations required only for dinner:
conciergerm@velasresorts.com.

  • Cuisine: International
  • Meals: Breakfast, Dinner, Lunch
  • Attire: Casual

Cocina de Autor

Rated Five Diamonds by the AAA, under the tutelage of Bruno Oteiza and Mikel Alonso, Cocina de Autor invites you to enjoy the most creative and avant-garde culinary experience, with a 12-course tasting menu inspired by the delicacies of the Mexican Caribbean.

Location: Grand Class.

Capacity: 60.

Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Code applies to 16-years old adolescents and older.

Information and reservations:
conciergerm@velasresorts.com.

  • Meals: Dinner
  • Attire: Casual

Frida

Recipient of the AAA Four Diamond Award, Frida pays tribute to the famous painter Frida Kahlo with a menu for all ages featuring traditional dishes with a modern twist. Savor the authentic flavors that have made Mexican cuisine a part of the World Heritage of Humanity, such as fresh and dried chiles, local cheeses, herbs and more. Every dish is a gourmet work of art that reflects the country’s rich culinary heritage.

Location: Ambassador.

Capacity: 120.

Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.

All ages.

Information and reservations: conciergerm@velasresorts.com.

  • Cuisine: Mexican
  • Meals: Dinner
  • Attire: Casual

Karaoke Bar

A place to make memories of fun and laughter. Discover the nightlife of Playa del Carmen right at the resort.

Location: Ambassador.

Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

Reservations are not required.


Koi

This Sports Bar & Lounge features spacious indoor and outdoor areas, immersed within the Mayan jungle and surrounded by lush flora and fauna. Enjoy shows and sports events on 231" Black Diamond screens, a dance floor with DJ, premium international beverages and cocktails made with natural ingredients.

Location: Zen Grand.

Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

Reservations are not required.


Lucca

Italian-Mediterranean cuisine

Lucca offers a full range of Italian and Mediterranean flavors in creations featuring seafood and fine cuts of meat, fresh pasta, pizzas and vegetarian options. From appetizers to lavish desserts, the restaurant offers the perfect dish for every type of guest.

Location: Ambassador.

Capacity: 132.

Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.

Information and reservations: conciergerm@velasresorts.com.

  • Meals: Dinner
  • Attire: Casual

Piaf

Rated Four Diamonds by the AAA. Experience the culinary art of French cuisine in the romantic and enchanting ambiance of Piaf. Its Swarovski crystal curtains, lighting and design come together in perfect harmony to create an atmosphere of delicate extravagance.

Location: Grand Class.

Capacity: 96.

Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.

For ages 16 and over

Information and reservations: conciergerm@velasresorts.com.

  • Meals: Dinner
  • Attire: Casual Elegance

Piano Bar

When the sun goes down, this ocean-view bar comes to life. Sample the best cocktails and domestic and imported wines, with the excellent service that characterizes Grand Velas.

Location: Ambassador.

Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

All ages.

Reservations are not required.


SinLin

Recipient of the AAA Four Diamond Award, Sen Lin takes diners on a journey through the culinary traditions of China, Japan, Korea, Vietnam, Malaysia, Cambodia and Thailand. Immersed in the jungle, the restaurant highlights the mystique of the Riviera Maya, offering new aromas and flavors, in addition to a lounge bar serving exotic cocktails.Location: Zen Grand.

Capacity: 128.

Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.

All ages.

Information and reservations: conciergerm@velasresorts.com.

  • Cuisine: Asian-Fusion
  • Meals: Dinner

SinLin Bar

This bar offers a tranquil, captivating ambiance amid the Mayan jungle. Relax on wooden chairs in our lounge, surrounded by natural sounds and soft lighting, or indoors with various types of music.

Location: Zen Grand.

Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

All ages.

Reservations are not required.


Sky Bar

Offering an exceptional view from the Grand Class ambiance, this bar was placed in between two haute cuisine restaurants. With lounge music and stunning design, it creates the perfect welcome to an unforgettable experience.

Location: Grand Class.

Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

For ages 16 and over.

Reservations are not required.


  • Children's pool
    There is a children's pool on-site.
  • Children's program, onsite

    Kids club for ages 4-12.

    Bask in the sun while your kids enjoy the vacation of a lifetime! The kids club is an innovative program where kids play and create memories through fun activities in a supervised environment.


  • Direct access to a beach
  • Fitness center on-site
    Stationary Bicycles
    StairMaster
    Treadmills
    Weight stations
    Yoga classes
    Kinesis
    Personal training
  • Non-Motorized Water Sports
  • Pool
    There is a pool on-site. 
  • Spa†
    • Lobby Spa
    • Flotarium
    • Janzu Suites
    • Couple's Suites
    • Bridal Spa Suite
    • Luxury and multifunctional Spa Suites
    • Beauty Salon
    • Lockers area
    • Water Ceremony
    • Rest area
    • Spa Boutique with products of exclusive brands
  • Teen programs

    Teen's club for ages 13-17.

    Our exclusive Teens Club is the perfect place to chill out in a relaxed, supervised environment.


† Fees may apply

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