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Travel Impressions

Av. Xaman-Ha, Lote Hoteler 2. Playacar  
Playa del Carmen, QR 77710
MEXICO

4.5 of 5 stars TripAdvisor Traveler Rating Based on 8969 reviews
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Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.

Location: Playa del Carmen - On Beach
  • SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
  • SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
  • The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
† Fees may apply
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Elevators Not Available
† Fees may apply

Premium Room

Formerly: Double eff: 6/2/2023

Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 3 adults, 2 children, 4 total

Maximum of 3 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.


Superior

Bedding - 1 King or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-16 are surcharged.

 

Premium Near Pool

Formerly Double Near Pool eff: 6/2/2023

Bedding:  King size bed or two double beds

Occupancy limits - 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.


TWO BEDROOM FAMILY

Bedding: 1 king or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 4 children, 6 total

JUNIOR SUITE

Bedding: 1 king bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 child, 4 total combined.

Two-Bedroom Penthouse Suite Ocean Front

Formerly Suite Presidential eff: 6/2/2023

Bedding - 1 king bed and second room with 2 double beds.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.


Star Prestige Superior Room

View:  Tropical/Jungle View

Bedding: 1 King Bed or 2 Double Beds

Occupancy limit: 4 Adults, 2 children, 4 total.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 1 adult.

Standard

Bedding: 1 King Bed or 2 Double Beds.

Bedding is based on availability, requests are not guaranteed.

Occupancy limit: 4 Adults, 2 children, 4 total.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 1 adult.

Premium Near Beach

Formerly Double Near Pool Superior eff: 6/2/2023
Bedding: 1 King Bed or 2 Double Beds

Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 3 adults, 2 child, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.

PROMO ROOM - DOUBLE

Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 2 children, 4 total.

Last room available

Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 3 children, 4 total

PREMIUM ROOM

Bedding: 1 king or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 child, 4 total combined.

PREMIUM ACCESSIBLE ROOM

Bedding: 1 king or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 1 child, 4 total combined.

PREMIUM PROMO ROOM

Bedding: 1 king or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 1 child, 4 total combined.

PREMIUM TROPICAL VIEW

Bedding: 1 king or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 child, 4 total combined.

PREMIUM NEAR POOL

Bedding: 1 king or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 child, 4 total combined.

PREMIUM NEAR BEACH

Bedding: 1 king or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 child, 4 total combined.

JUNIOR SUITE OCEAN FRONT

Bedding: 1 king or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 4 adults, 2 child, 4 total 

JUNIOR SUITE OCEAN FRONT BEACH ACCESS

Bedding: 1 king or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 4 adults, 2 child, 4 total combined.

TWO-BEDROOM PENTHOUSE SUITE OCEAN FRONT

Bedding: 1 king or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 4 adults, 2 child, 4 total combined.

† Fees may apply
Bonsai

 Japanese a la carte restaurant. Teppanyaki show cooking. 


Cozumel

International buffet offering breakfast, lunch and dinner with dazzling 'show cooking'.






La Gondola Restaurant

 Italian specialty restaurant featuring a la carte dining.


La Hacienda

Mexican specialty restaurant featuring a la carte dining.


Mare Nostrum

Mediterranean specialty restaurant featuring a la carte dining.


Uxmal

Beach restaurant offering grilled foods and snacks for lunch.


Various Lounges/Bars

- Uxmal beach bar
- La Mascara disco bar
- La Plaza theater bar
- El Paso lobby bar
- La Marimba restaurant bar
- Kiosko beach bar
- Tikal lobby bar


  • Children's program, onsite

    STAR CAMP:


    Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the  approach and theory of multiple intelligences, which advocates personal growth through cooperation.

    · Discover a new, artistic dimension by reproducing giant versions of works of art as a team. 

    · Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu. 

    · Record short films, become a journalist, publicist or the stars of an improvised video. 

    · Discover the inner artist by working with clay. 

    · Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members. 

    · Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool. 

    · Learn how to get a hard-boiled egg into a bottle or experiment with colors. 

    · Summer classics like darts, capture the flag or Olympic-style events.


    Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old


    STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles


    Star Camp Shows:

    On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights 

    What's New!

    Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show


  • Direct access to a beach
  • Fitness center on-site

    Fit & Fun fitness program.


  • General†
    Other activities include:  aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, gymnastics and table tennis.
  • Hot tub
    1 outdoor hot tub.
  • Motorized Water Sports†
    For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL.  This center organizes numerous boat trips, scuba diving and snorkeling excursions, as well as diving lessons.
  • Non-Motorized Water Sports

    Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling


  • Pool
    4 outdoor pools.
    1 Swim-Up pool bar.
  • Sailing†
  • Spa†
  • Steam bath
  • Teen programs†

    - Teens disco

    - Eagle Star camp - 13-17 years old



  • Tennis court
† Fees may apply

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