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Travel Impressions

AV. Xaman-Ha, Lote Hotelero No. 2, Fracc.  
Playacar  77710
MEXICO

4.5 of 5 stars TripAdvisor Traveler Rating Based on 11019 reviews
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Current Promotions

Iberostar Tucán hotel is truly a unique stay, guests can encounter all sorts of monkeys, tropical birds, fish, turtles, and other indigenous flora and fauna which makes this hotel a proud holder of Green Globe Certification. That’s not all, from thrilling entertainment to scrumptious dining options, your all-inclusive stay in Riviera Maya is bound to be exciting and relaxing!
  • STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
  • Family Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.
  • The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
† Fees may apply
  • Beachfront†
  • Doctor on call†
  • Ironing Amenities (On Request)†
  • Liquor store†
  • Meeting rooms†
  • Parking†
  • Pool
  • Wireless internet connection in public areas
† Fees may apply

Premium Room

Formerly Double                          Effective 06/02/2023

Occupancy: 3 Adults, 2 Children, 4 total including infant  Effective 6/2/23

View: Garden or Jungle

Bedding: 2 double beds or 1 king bed. Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: 4 Adults, 2 Children, 4 total including infant

Children 3-12 are surcharged.


Family Room

View: Garden or Jungle

Bedding: 1 king bed connected to room with 2 double beds. Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: 4 Adults, 2 Children, 6 total including infant.

Exception - There must be a minimum occupancy of 4 paying guests in the room with a minimum of 2 Adults and 2 children under 12 and under due to system limitations.


Premium Near Pool

Formerly Double Near Pool                        Effective 06/02/2023

Occupancy: 3 Adults, 2 Children, 4 total including infant Effective 6/2/23

Bedding: 1 king bed or 2 double beds. Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: 4 Adults, 2 Children, 4 total including infant

Children 3-12 are surcharged.


Junior Suite

Bedding: 1 king bed and 2 day beds. Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: 4 Adults, 2 Children, 4 total including infant

Children 3-12 are surcharged.


Two Bedroom Family

Bedding: 1 King bed and 2 double beds. Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: Min 2 & Max 6 adults, Min 2 & Max 4 children, 6 total including infant.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 4 adults. Children ages 3 - 12 are surcharged.


Junior Suite Ocean Front

Bedding: 1 king bed or 2 double beds. Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: 4 Adults, 2 Children, 4 total including infant

Children 3-12 are surcharged.


Junior Suite Ocean Front Beach Access

Bedding: 1 king bed or 2 double beds. Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: 4 Adults, 2 Children, 4 total including infant

Children 3-12 are surcharged.


Two-Bedroom Penthouse Suite Ocean Front

Formerly Suite Presidential            Effective 06/02/2023

Bedding: One bedroom with 1 king bed and 2nd room with 2 double beds. Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: 3 Adults, 2 Children, 4 total including infant

Children 3-12 are surcharged.

Premium Near Beach

Formerly Double Near Pool Superior        Effective 06/02/2023

Occupancy: 3 Adults, 2 Children, 4 total including infant Effective 6/2/23
Bedding: 2 double beds or 1 king bed. Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: 4 Adults, 2 Children, 4 total including infant

Children 3-12 are surcharged.

PROMO ROOM - DOUBLE

Bedding: 2 double beds or 1 king bed. Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: 4 Adults, 2 Children, 4 total including infant

Last room available

Bedding: 2 double beds or 1 king bed. Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: 4 Adults, 2 Children, 4 total including infant

PREMIUM TROPICAL VIEW

Bedding : 2 double beds or 1 king bed. Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy: 4 Adults, 2 Children, 4 total including infant

† Fees may apply
El Bonsai


The ever-popular dishes and flavors of Japan from sushi and sashimi to everything in between. Located in the Tucan lobby.
Hours:

Dinner: 6:30 PM - 10:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required.


El Chiringuito - Beach Bar

Climb out of the surf and right into a tall cool beverage. Located on the beach.
Hours: 9:00 AM - 6:00 PM


Ice Cream Stand

Nothing refreshes like a cool, smooth ice cream on a hot day. Located near the main pool.
Hours: 11:00 AM - 5:00 PM


La Cascada - Pool Bar

Conveniently serving you right at poolside. Located at the pool
Hours: 10:00 AM - 6:00 PM


La Hacienda

A veritable showcase of the finest in authentic Mexican cuisine.
Hours:

Snack: 12:00 PM - 5:00 PM

Dinner à la carte: 6:00 PM – 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required for dinner.


La Plaza Bar

Grab something before the curtain goes up or at intermission. Located at the theatre.
Hours: 5:00 PM - 12:00 AM


Mare Nostrum

A family style restaurant serving fine Mediterranean dishes, with seafood and shellfish as a specialty.
Hours:

Dinner: 6:00 PM – 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear closed-toe shoes or dress sandals.
Reservations: Required.


Palapa Uxmal

Serving all sorts of great international dishes. Located to the right of the main pool.
Hours:

Breakfast: 7:00 AM - 12:00 PM
Lunch: 12:00 PM - 5:00 PM
A la carte Dinner: 6:30 PM - 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required for a la carte Dinner.


Sports Bar

Catch up on all the scores in this bar.
Hours: 8:00 AM - 2:00 AM
Open to adults 18 years of age and older.


Tikal - Lobby Bar

Perfect for a quick refreshment in between activities or just to relax and people watch.
Hours: 8:00 AM - 12:00 AM


Tulum-Buffet

Superb international fare expertly prepared and beautifully presented.
Hours:
Breakfast: 7:00 AM - 10:00 AM
Dinner: 6:30 PM -10:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Not required.


  • Archery
    Try an ancient sport that really develops good hand-eye coordination.

  • Children's program†
    STAR CAMP:

    Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the  approach and theory of multiple intelligences, which advocates personal growth through cooperation.
    · Discover a new, artistic dimension by reproducing giant versions of works of art as a team. 
    · Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu. 
    · Record short films, become a journalist, publicist or the stars of an improvised video. 
    · Discover the inner artist by working with clay. 
    · Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members. 
    · Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool. 
    · Learn how to get a hard-boiled egg into a bottle or experiment with colors. 
    · Summer classics like darts, capture the flag or Olympic-style events.

    Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old

    STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles

    Star Camp Shows:
    On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights 
    What's New!
    Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show


  • Dancing
    Learn all the most popular steps.


  • Gym
  • Sailing†
  • Teen programs†
    - Teens disco
    - Eagle Star camp - 13-17 years old


  • Tennis court
    Work on your backhand or just enjoy hitting a few balls with a friend.

    Reservations: Required.

† Fees may apply

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