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KM 72 Carretera Cancun-Tulum  
Riviera Maya, QR 77710
MEXICO

4.5 of 5 stars TripAdvisor Traveler Rating Based on 14984 reviews
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A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.

Location: Riviera Maya - Beach
  • - The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
  • - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
  • The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
† Fees may apply
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Baggage hold
  • Bicycle rentals
  • Children not allowed
  • Concierge desk
  • Elevators
  • Exercise gym
† Fees may apply

Deluxe Gold - King Bed

View: Garden

Bedding: 1 king bed

Occupancy limits: 2 adults, 2 total.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king bed or two double beds

Additional Amenities: Balcony with hammock, 24-hour room service, Turndown service - available upon request, Hydro spa tub, Rock Spa® bath amenities.

Deluxe Gold - Double Beds

View: Garden

Bedding: 2 double beds

Occupancy limits: 4 adults, 4 total.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king bed or two double beds.

Additional Amenities: Balcony with hammock, 24-hour room service, and Turndown service - available upon request, Hydro spa tub, Rock Spa® bath amenities.

Deluxe platinum sky terrace King heaven

View: Partial Ocean view

Bedding: 1 king bed
 
Occupancy limits: 2 adults, 2 total.
 
Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.
 
Additional Amenities: Balcony with hammock, Access to a private 2nd floor sky terrace with lounge chairs, 24-hour room service, Turndown service - available upon request, Hydro spa tub, Rock Spa® bath amenities


Diamond King

View: Garden view

Bedding: 1 king bed

Occupancy limits: 2 adults, 2 total.

Hard Rock is more than a vacation — it’s a lifestyle. And to prove it, we’ve packed these legendary digs with non-stop extras and no-limit luxury.

Additional Amenities: Balcony with hammock, Private check-in area, late and early check in (subject to availability), Complimentary beach bag (1 per room, per stay), Aromatherapy and Pillow Menu, 24-hour room service, Turndown service - available upon request, Hydro spa tub, Rock Spa® bath amenities

Rock Suite Ocean Front 2 Bdrm with Personal Assis

Rock Suite Ocean Front 2 Bedrooms with Personal Assistant

View: Ocean front

Bedding: One room with a king bed, and a second room with one king bed or two double beds 

Occupancy limits: 6 adults, 6 total.

This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay 

PERSONAL ASSISTANT SERVICES
Personal Assistant
Ironing Service (2 items per person/per stay)
Express Luggage Delivery
Complimentary Shoe Shine
Spa Tub Preparation (with 24-hour notice)
Personal Assistance with Reservations (on and off property)
Priority Reservations to picks® and mix® Programs
Access to VIP Pool and Beach Areas

Additional Amenities: Balcony with hammock and lounge chairs, Aromatherapy and Pillow Menu, 24-hour room service, CD/DVD Player (available upon request), Exclusive in-room dining menu, Complimentary beach bag (1 per room, per stay), Turndown service - available upon request, Hydro spa tub, Rock Spa® bath amenities

Rock Royalty Partial Ocean View with PA

Rock Royalty Partial Ocean View with Personal Assistant

View: Partial Ocean

Bedding: 1 king bed

Occupancy limits: 2 adults, 2 total.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king.

Additional Amenities:  Rock Royalty Personal Assistant, Balcony with hammock, VIP Exclusive Check-in and check-out, Late checkout available (until 3pm – available upon request and availability), Aromatherapy and Pillow Menu, 24-hour room service, Complimentary beach bag (1 per room, per stay), Upgraded full-size Rock Spa® bath products,  Turn down service - available upon request, Hydro spa tub.

Rck St OcFrnt Rftp Lung 2 Bdrm with Personal Assis

Rock Suite Ocean Front Rooftop Lounge Two Bedrooms with Personal Assistant

View: Ocean view.

Bedding: One room with 1 king bed and second room with 1 king or 2 double beds

Occupancy limits: 6 adults, 6 total.

This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.

Additional Amenities: 

? Hydro spa tub in each room

? 2 full bathrooms (1 in each guestroom), 1 half bath in main area of suite

? Private bath with shower

? Oversized private balcony with hammock and lounge chairs

? Mini bar with soda, bottled water, juice & domestic beer

? LCD TV with satellite

? Purified water

? Rock Spa® bath amenities

? Direct dial telephone

? Bluetooth-enabled wireless alarm clock radio

? 24-hour room service

? Turndown Service - Available upon request

? Welcome Petit Fours

? Aromatherapy and Pillow Menu

? CD/DVD Player (available upon request)

? Complimentary beach bag (1 per room, per stay)

Rock Star Suite Ocn Frnt Two Bdrm W Prsnl Assis

Rock Star Suite Ocean Front Two Bedrooms with Personal Assistant 

View: Ocean front view

Bedding: 2 Bedrooms - Master Bedroom has 1 king bed, second room also has 1 king bed. 

Occupancy limits: 4 adults, 4 total.

2 King bedrooms with private terrace, 2 full baths, and 2 half baths. All of your Rock Royalty Level amenities are already included in this room category so you may rock on.

Additional Amenities: 

? Rock Royalty Personal Assistant (On request)

? Ironing Service (2 items per person/per stay)

? Upgraded full-size Rock Spa® bath products

? Express luggage delivery

? Complimentary Shoe Shine

? Welcome Petit Fours

? Aromatherapy and Pillow Menu

? Spa Tub Preparation (with 24-hours notice)

? Personal Assistance with reservations (on and off property)

? Priority Reservation to picks® and wax® program

? Complimentary 25-minute couples massage at the Rock Spa®

? VIP check-in

? Late check-out available (available upon request and availability)

? Complimentary beach bag (1 per room/per stay)

? Rock Royalty check-out service - (Personal Assistant will help review account and assist in express check- out)

? Priority booking for bali beds ($)

? Balcony with hammock

? Mini bar with soda, bottled water, juice, domestic beer and snacks

? Purified water

? Loofah Sponge

? Sleeping mask

? Direct dial telephone

? Bluetooth-enabled wireless alarm clock radio

? 24-hour room service

? Turndown Service - Available upon request

Room includes 2 full baths, and 2 half baths, Living Room/Kitchen, Private Game/Theater Room, Fitness Center, and Upstairs Terrace

Deluxe Pure Wellness King

View: Garden view

Bedding: 1 king bed

Occupancy limits: 2 adults, 2 total.

All the regular Deluxe Gold awesomeness with the addition of the PURE WELLNESS® standard. PURE WELLNESS are designed to provide a better night’s sleep for all guests. In addition to the Hard Rock SAFE + SOUND cleaning protocols, our PURE rooms undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.

The Pure® Promise:

? SHOCK TREATMENT This advanced shock treatment destroys nearly all of the virus, mold and bacteria in every nook and cranny of the room.

? HYPOALLERGENIC ENCASEMENT FOR MATTRESS & PILLOW Soft, breathable micro-fiber coverings to allow for a more restful sleep.

? ALL SURFACES SPECIALLY TREATED Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.

? AIR PURIFICATION SYSTEM State-of-the-art system proven to kill 98% to 100% of viruses, bacteria and microorganisms.

? PURE SHIELD This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive, as eliminates them when they land.

? DEEP CLEAN AIR-HANDLING UNIT A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advanced treatment.

? PURE TEA TREE OIL CARTRIDGE Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

Deluxe Sky Terrace One Bedroom

Bedding: 1 King bed


Occupancy limits: 2 adults

One king bed. Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.

Run Of House

Occupancy limits: total 4 adults, min 1 adult,max 4 adutls

† Fees may apply
Ciao

Savor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.


Frida

Discover the fiery flavors and festive atmosphere at this unique resort culinary destination. 


Ipanema

Head to South America with authentic Rodizio service and the passionate flavors of Brazil. Sit,sample and share with traditional ingredients and modern style.


Le Petit Couchon

Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.


Pizzeto

Step outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.


The Market

Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.


Toro

The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.



Various Lounges/Bars

With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.


- Sun Bar, the perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.


- Martini Bar (Heaven Section), where you can enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.


- Heaven Bar and Disco (Heaven Section), just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.


- Rhythm Bar (Heaven Section), part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.


- Juice Bar (Heaven Section), located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.


- Lobby Bar (Heaven Section), the perfect place to raise a glass, located off the main lobby.


- Dive Bar (Heaven Section), just a few short steps from the main pool, featuring fresh beverages and light snacks. 


- Float Bar, a pool side bar.


- Caffetto, featuring snacks, coffee, full bar and premium cocktails served until 11PM.


  • Bike rental
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    7 Outdoor Hot Tubs, 2 Indoor Hot Tubs
  • Non-Motorized Water Sports†
    - Kayaks
    - Paddleboats

    Additional activities in the Fitness Center:

    - Obstacle course
    - Yoga Hut
    - Aerobics room
    - Spinning room

  • Pool

    Central Pool

    Exclusive to adult guests, the central pool at Heaven is the perfect spot to grab some sun, lounge, or cool off with never-ending cocktails.


    Semi-Olympic Pool

    Available at Heaven for all adult guests, this cross current pool combines relaxing currents with the all the style of Hard Rock.


    Cross Current Rhythm Pool


    Available at Heaven for all adult guests, this cross current pool features combines relaxing currents with the all the style of Hard Rock.


    Heaven Indoor Pool


    Located within the Heaven Bar & Nightclub, this indoor pool is surrounded by lavish style and undeniable opulence.


  • Spa†
    Located at Heaven for adult guests only and loaded with indulgent style, the Rock Spa® offers every guest a personal paradise and total Rock Star zen. Enjoy everything from massages and facials to renowned Hydrotherapy and peaceful surroundings. It’s no limits relaxation thanks to our qualified team of Spa Advisors and a full menu of tantalizing services.
  • Tennis court
    There are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
  • Water activities†

    Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya
    Hours of Operation*:
    -10:00am to 6:00pm
    -Snack bar: 11:00am to 5:00pm

    *Times are subject to change based on occupancy

    Attractions:
    • Attraction 1: 9 slides of different sizes for children and teenagers
    • Attraction 2: 8 slides of different sizes for children
    • Attraction 3: 6 high-speed slides for teenagers and adults

    Details:
    • Minimum height for slides is 3 feet 5 inches
    • All children under the age of 8 must be supervised by an adult
    • Poolside snack bar available


† Fees may apply

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