Sandos Caracol Eco Resort – All Inclusive Detailed Information

Carretera Cancun, Chetumal Km.295
Playa del Carmen, QR 77710
MEXICO

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All Inclusive Amenities

The all inclusive program offers the following amenities:

• All meals included every day: buffet breakfast, buffet lunch, buffet or à la carte dinner. 24 hours all inclusive.

• Unlimited domestic drinks: beer, soft drinks, house wine and domestic & international cocktails including disco, 24 hours within the Resort

• Hotel taxes

• Free Wi-Fi in designated public areas of the hotel

• 1 tennis court with unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required. 1 multi-use court.

• Water sports: sailing (insurance fee applies, lessons not included) & kayaking (subject to ocean conditions). Snorkeling gear (1 hour per day) and introductory scuba diving lesson in pool (once per stay).

• Gym: free use of fitness equipment (18 + years).

• Daily activities program with our sports and entertainment team: darts, dancing courses, billiards, football, Zumba, beach activities, pool games, water aerobics, water polo, beach volleyball and water volleyball.

• 3 pools: 1 exclusive for Select Club Adults Only 18+ guests, 1 chill out pool, 1 activities pool with separate children area.

• Splashing water park for the whole family with 29 fun water slides and games surrounded by water spouts

• Kids Club from 10:00 am to 6:00 pm with fully supervised activities program such as children’s pool, games and arts & crafts and mini disco, for children 4 – 12 years old.

• Teens Activities for 13 to 17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball (table football), beach soccer, etc.

• Nightly entertainment at the theatre: Shows, live music and theme nights, movies,...

• Trendy Disco Bar with music from 11pm to 2 am (18+ years)

Important Information: Redemption information will be provided by the hotel at check-in.

Valid Booking Dates:Now - 12/23/2024

Applicable promotions will display with your room selection. Some restrictions may apply.

Hotel Details
Amenities
Rooms
Dining
Activities
TripAdvisor Reviews

Nestled amidst an exotic environment of lush mangroves and natural lagoons, this gracious resort appeals to families, spa-lovers and active travelers seeking all-inclusive value in a lush tropical setting. Fronting the crystalline waters of the Mexican Caribbean, guests are treated to appealing buffet and à la carte restaurants serving Italian, Asian and Mediterranean specialties; pampering spa services including a sauna and thermal bath circuit; all-inclusive bars and a disco and family-friendly amenities including daily activities for the family like sack races, tug-of-war and pool games and supervised entertainment programs for guests ages 2-17. Spend enjoyable days basking in the sun, delight in daily and nightly entertainment and relax as sunny days melt into cool tropical nights at this gracious Mexican resort.

Location: Riviera Maya - Beach

Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

General Policies:

Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy

Pets Not Allowed

Cancun, Mexico (CUN): 30 miles

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 6
Floors: 3
Total rooms: 955

† Fees may apply

24-hour front desk
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Accessible rooms
Babysitting, Offsite†
Baggage hold
Bell staff/porter
Business services†
Children programs
Children welcome
Children's play area

24-hour front desk
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Accessible rooms
Babysitting, Offsite†
Baggage hold
Bell staff/porter
Business services†
Children programs
Children welcome
Children's play area
Concierge desk
Elevators Not Available
Exercise gym
Free parking
Game room
Golf, Offsite†
Housekeeping - daily
Internet services†
Laundry/Valet service†
Lounges/bars†
Meal Plan Type: All Inclusive
Non-smoking rooms available
Pool
Restaurant†
Safe deposit box
Sauna
Shopping mall†
Spa
Tennis court
Tour/sightseeing desk
Wakeup service
Water sports†

more (+)

Make your dream destination wedding in Mexico a reality. For more information and to learn about the wedding packages offered, please contact the hotel directly at weddings.mx@sandos.com. Our professional and experienced Weddings Team will customize your entire destination wedding in Mexico, providing you with the unique and memorable experience that you deserve.

Business Services†
Internet Access

† Fees may apply

Standard Room

View: Garden, pool or jungle

Bedding: 1 king or 2 Queen beds - please note specific bedding types can be requested but are not guaranteed

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Eco Family Superior

View: Garden, pool or jungle

Bedding: 1 king bed and 1 bunk bed - please note specific bedding types can be requested, but are not guaranteed.

Effective from 12/21/21 Occupancy limits:4 adults, 3 children, 4 total combined

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Room Description: Stunning new design inspired by the natural jungle surroundings sets the stage in these newly renovated guestrooms in the Signature Eco section. You'll find relaxation easy with a balcony or terrace along with upgraded amenities like WiFi and cozy bathrobes and slippers.

Eco Family Suite

View: Garden, pool or jungle

Bedding: 1 king bed, 1 double sofa bed, and 1 bunk bed for 2 children.

Effective from 12/21/21 Occupancy limits: 4 adults, 3 children, 5 total combined

Occupancy limits: 3 adults, 3 children, 5 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Room Description:
These rooms come with a master bedroom and a separate bedroom with a bunk bed for 3 children; a bathroom with two sinks, two showers and two WCs; and kids will love the plunge pool on the balcony.

Superior Select Club

Bedding: 2 doubles or 1 king bed - please note specific bedding types can be requested but are not guaranteed

Occupancy limits: 3 adults, 0 children, 3 total. This room category is adults only.

Deluxe Select Club

Bedding: 1 King Size bed with 1 double sofa bed.1 jacuzzi

Occupancy limits: 3 adults, 0 children, 3 total. This room category is adults only.

Penthouse Select Club

Bedding: 1 king bed and 1 double sofa bed.1 Jacuzzi on terrace

Occupancy limits: 3 adults, 0 children, 3 total. This room category is adults only

Additional Amenities:
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
-Private pool allowing you to enjoy the quiet surroundings
-An exclusive a la carte restaurant for breakfast and lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

Royal Elite Superior

Bedding: 2 double beds - specific bedding types can not be guaranteed

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Additional Amenities:

-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

Royal Elite One Bedroom Suite

Bedding: 1 king bed in bedroom, 1 sofa bed in living area.

Occupancy limits: 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged.

Additional Amenities:
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

Royal Elite Penthouse

Bedding: 1 king bed in bedroom and a sofa bed in living area. Sleeping area is not enclosed.

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Additional Amenities:
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

Eco Family Penthouse

Bedding: 1 king bed in master bedroom and set of bunk beds in second bedroom

Effective from 12/21/21 Occupancy limits: 4 adults, 3 children, 5 total combined

Occupancy Limits: 3 adults, 3 children, 5 total including infant.

These rooms come with a master bedroom with its own bathroom. The kids can watch their own TV in the separate bedroom, which has its own bathroom and a bunk bed for three children.
The Eco Family Penthouse includes upgraded amenities such as 24-hour room service, a laptop-compatible safe, and other perks.
Guest can connect their devices device via Bluetooth and enjoy their favorite music.

† Fees may apply

Various Lounges/Bars

- Lobby Bar
- Lounge Bar
- Bar Plaza
- Sports Bar
- Beach Bar
- Swim up bar
- 2 pool bars

Various Restaurants

- La Laguna, International buffet. Breakfast, lunch, and dinner.
- La Toscana, Italian buffet for dinner and international buffet for breakfast.
- Las Mascaras, Mexican buffet. Dinner.
- El Templo, Oriental a la carte. Dinner. Reservations required.
- La Riviera, Mediterranean a la carte. Dinner.
- Los Lirios, Steakhouse a la carte. Dinner.
- Fogo do Brazil, Brazilian a la carte. Dinner.
- Salvia, Healthy food, 24hr snack bar.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.

Children's pool
There is 1 children's pool on-site.
Children's program, onsite
Activities program for adolescents with assistance of our animation and sports team. Music, pool table, beach soccer, etc. See animation program for schedule.
Direct access to a beach
Fitness center on-site
Hot tub
There is 1 outdoor hot tub.
Motorized Water Sports†
Water Sports Center
Non-Motorized Water Sports
- Snorkeling equipment
- Windsurfing
- Kayaking
Pool
There are 2 pools on-site.
Sauna†
Spa†
Steam bath†
Tennis court
There are 2 tennis courts on-site.
- Available equipment

† Fees may apply