Sandos Playacar - All Inclusive Detailed Information

Paseo Xaman-Ha Manzana 1, Lote 1
Playa del Carmen, QR 77710
MEXICO

View on a Map

TripAdvisor Traveler Rating Based on 23037 reviews

DMCA Policy

Current Promotions

All Inclusive Amenities

The all inclusive program offers the following amenities:

• “All Playa Experience”

• Mini golf including equipment

• Kid’s Club (4-12 years) open from 10:00 a.m. until 10:00 p.m. with a special activities program under the supervision of our professionals

•Teen’s Lite Club (13-17 years) open from 12:00 p.m. until 12:00 a.m. with arcade games, mocktail bar, dance floor

• All meals (buffet breakfast, lunch buffet, dinner buffet or a la carte) and snacks at pool restaurants.

• Unlimited national drinks, soft drinks, national and international wine and cocktails from 08.00 am until 02.00 am, including the disco (18+) during its hours of operation.

• 24-hour room service included

• Tennis (unlimited use of courts during hours of operation and with prior reservation) Includes equipment (balls and rackets), proper sports attire and shoes required.

• Water sports center with diving (free pool demo, once per stay), snorkeling equipment (1 hour per day), sailing* and kayaks* (*lessons not included, insurance fee applies)

• Gym: use of exercise equipment and sauna. (18+ years)

• Games room: billiards, ping pong, backgammon, chess, dominoes and cards

• Daily activities program: aerobics classes, stretching and beach activities. Pool games and water aerobics, water basketball, bicycle tours during the day, Zumba.

• Evening entertainment: shows and theme nights at the Plaza (bar open from 05:00 p.m. am until 02:00 a.m.)

• No cover at the disco (18+ years).

• Full schedule for activities with our entertainment and sports equipment.

• Taxes and gratuities included.

Important Information: Redemption information will be provided by the hotel at check-in.

Valid Booking Dates:Now - 12/23/2024

Applicable promotions will display with your room selection. Some restrictions may apply.

Hotel Details
Amenities
Rooms
Dining
Activities

Take the fiesta to the Caribbean Sea with the All Playa Experience, featuring a themed beach party every day of the week honoring the world’s top beaches. If you've been looking for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety a variety of exciting activities for adventurists of all ages. The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen club.

For a fun-filled grownup getaway, book your stay in the Select Club Adults Only section (ages 18+), with its own pool, bar, exclusive breakfast buffet and access to upgraded amenities.

When you feel hunger pangs, you can chow down with the wide variety of restaurants like the Cupcake Café, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffet, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.

Location: Playa del Carmen - Beach

Spring breakers are not allowed. Minimum check-in age is 18.
Guests will have to pay an environmental sanitation fee upon check in to hotel. Rate is currently $26.06 Mexican Pesos (approx $1.10 USD) per room, per night. Subject to change.

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

General Policies:

Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy

Pets Not Allowed

Cancun, Mexico (CUN): 40 miles

Year Built: 1996
Last Renovation: 2012
Accessible rooms: 4
Floors: 3
Total rooms: 819

† Fees may apply

24-hour room service
Babysitting†
Beauty shop/salon†
Car rental desk†
Child programs†
Children's play area†
COVID test onsite
Disco
Exercise gym
Jacuzzi†

24-hour room service
Babysitting†
Beauty shop/salon†
Car rental desk†
Child programs†
Children's play area†
COVID test onsite
Disco
Exercise gym
Jacuzzi†
Medical Facilities Service†
Pool
Sauna†
Shops and commercial services†
Spa†
Tennis court
Water sports†
Wireless internet connection in public areas

more (+)

† Fees may apply

Hacienda Junior Suite

View: Gardenview

Bedding:1 king or 2 double beds and a sofa bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits:Maximum 3 adults, 2 children/junior, 5 total

Surrounded by lush flora that re-creates the ambiance of a Mexican Village. Haciendas are a perfect choice for those who wish for a more quiet stay in a unique and private setting in Playa del Carmen.

Exception - When booking 3 adults, only 2 children are allowed.

First child through age 12 is surcharged. Second child through age 12 stays free in existing beds with at least 2 adults. Third child through age 12 is surcharged.

Spacious Junior Suite with two double beds or one king size bed, integrated living room area with a sofa bed, balcony or terrace overlooking the lush tropical vegetation, private bathroom with shower, bench for added comfort, Soft drinks, Water dispenser.

Riviera Family King Junior Suite

Bedding: 1 king size bed plus a bunk bed for 3.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 children/junior, 5 total. Minimum occupancy 3 persons.

View: Garden or Pool view

These spacious junior suites with one King Size bed plus a bunk bed for 3 await you at Sandos Playacar . Connecting rooms are available upon request and subject to availability. In the Junior Suites with hydro massage tub, when you’re ready to call it a day but still enjoy the outdoors, step out onto your private balcony or terrace overlooking the exuberant native flora or the pool.

Option of adjoining rooms for families (subject to availability).

- Water dispenser

-Private Bathroom with shower & separated hydro massage tub

Riviera Family Queen Junior Suite

Bedding: 2 queen beds plus a double sofa bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 children/junior, 5 total.

These spacious junior suites with two queen beds await you at Sandos Playacar . Connecting rooms are available upon request and subject to availability. In the Junior Suites with hydro massage tub, when you’re ready to call it a day but still enjoy the outdoors, step out onto your private balcony or terrace overlooking the exuberant native flora or the pool.

Option of adjoining rooms for families (subject to availability).

- Water dispenser

-Private Bathroom with shower & separated hydro massage tub

Superior Ocean Front

Bedding: 1 king bed or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits:2 adults, 0 children, 2 total

No children allowed in this category.

- Water dispenser available

Royal Elite One Bedroom Suite

View - Garden or Pool view

Bedding- 1 King bed.

Bedding requests are strongly recommended, however are not guaranteed.

Occupancy limits - 3 adults, 2 children/junior, 5 total. Minimum occupancy either 2 adults and 2 children/junior or 3 adults.

Maximum of 2 children through age 1 stay free in existing beds with at least 3 adults. Children 2 through 12 are surcharged.

783.61 ft² / 73m2 Spacious one bedroom suites, with a separate living room and dining room table with king size beds, integrated living room area with a sofa bed, elegant modern rattan furniture on balcony or terrace, overlooking the lush tropical flora, luxury private bathrooms with shower, deluxe bath amenities, mineral water, soft drinks, beer. Water dispenser. Option of adjoining rooms for families (subject to availability).

Air conditioning
Balcony/Lanai/Terrace
Bathrobe
Bathroom amenities
Coffee/Tea maker
Dining room seats
Hairdryer
High Definition (HD) Flat Panel Television - 32 inches or greater
iPod docking station
Iron
Ironing board
Jacuzzi
Minibar
Safe
Satellite television
Shower
Sitting area
Slippers
Telephone
Turn down service

Select Club Superior

Formerly Select Superior effective 06/20/2022

Bedding: 1 king bed or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 0 children, 3 total.

View: Garden or pool view

This exclusive adults only area is located close to the beach and offers optimal privacy from the rest of the resort.

These rooms are close to the beach and the Caribbean Sea.

These guestrooms feature a private balcony in addition to the Select Club Adults Only amenities like access to the exclusive adults only pool area, Select Club breakfast, and two Premium Club bars.

- Water dispenser available

Select Club Adults Only Section services:

-Swimming Pool for adults with lounge chairs and waiter service around the pool

-Pool Bar

-Pool concierge

-Select Club Adults Only Breakfast Buffet

-Access to all services and facilities of the Sandos Playacar.

The Select Club Adults Only section has 2 Premium Clubs that offer selective services such as:

-Concierge service

-Premium liquor bar

-Canapés and coffee service

-Living room with TV

As a guest of this section you will have exclusive access to a dedicated beach area which offers:

-Hammocks and beach chairs

-Beach Bar

-Waiter service

Select Club Ocean Front

Formerly Select Ocean Front effective 06/20/2022

Bedding: 1 king bed or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 0 children, 2 total.

View: Partial views of Ocean

This exclusive adults only area is located close to the beach and offers optimal privacy from the rest of the resort.

These rooms let you brag about having the best views at Sandos Playacar plus exclusive amenities! When you stay in these rooms, you’ll get gorgeous Caribbean Sea views, along with access to our Select Club Adults Only services like an exclusive pool area, Select Club breakfast, and two Premium Club bars.

- Water dispenser available

Select Club Adults Only Section services:

-Swimming Pool for adults with lounge chairs and waiter service around the pool

-Pool Bar

-Pool concierge

-Select Club Adults Only Breakfast Buffet

-Access to all services and facilities of the Sandos Playacar.

The Select Club Adults Only section has 2 Premium Clubs that offer selective services such as:

-Concierge service

-Premium liquor bar

-Canapés and coffee service

-Living room with TV

As a guest of this section you will have exclusive access to a dedicated beach area which offers:

-Hammocks and beach chairs

-Beach Bar

-Waiter service

Select Club Suite Oceanview

Bedding: 1 king bed or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults.

† Fees may apply

Various Lounges/Bars

-Pool Bar Select Club Adults Only

-“Riviera Blue” Pool Snack Bar

-Lobby Bar Riviera

-Swim-up Bar

-Bar La Plaza

-Ocean front snack bar for the entire family (conveniently located right next to the main pool)

Various Restaurants

-Festival Grand Buffet (Main Restaurant)

-Riviera Grand Buffet (Breakfast buffet)

-Il Piemonte(A la carte - Italian restaurant)

-Asiana Restaurant(A la carte - Oriental Restaurant)

-El Gaucho Restaurant(A la carte - Argentinian Steak House)

-Fogo de Janeiro Restaurant (Brazilian Rodizio Restaurant)

-Le Gourmet (A la carte - French Restaurant)

-Blue Moon (Snacks)

-Crêperie

-Cupcake Cafe

-Chayita (Mexican Grill, specializing in burritos, tacos and salads.)

-Gourmex (a la carte Mexican Cuisine)

Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.

Bike rental†
Children's pool
There are 5 children's pools on-site.
Children's program, onsite
Supervised Kids Club, 2 children’s pools, Puppet Theater, playground area, play station, tree club house, crafts, t-v, children’s movie and sporting activities, ages 4-12.

Mini Eco Park
Direct access to a beach
Fitness center on-site
Spacious Gymnasium with Life Fitness equipment (Exclusively for guests over 18 years)
General†

Games room: billiards, ping pong, backgammon, chess, dominoes and cards

Daily activities program: Aerobics classes, stretching and beach activities. Bicycle tours during the day. Zumba

Full Schedule for activities with our Entertainment and Sports Equipment.

Excursions: Archaeological Sites Tulum, Coba, Chichen Itza, Ecological Park Xcaret, Xel-Ha, and others.

Main Plaza for entertainment with: Stage with
performances, live music
Hot tub†
There is 1 outdoor hot tub.
Pool†

10 Pools in the complex, including 1 exclusively for Select Club Adults Only Section & 5 for children.

A 170 m / 558 ft infinity pool overlooking the Caribbean Sea, offering:

- A children’s pool with 5 slides** (** height restriction of 1.10m / 3 feet 7 inches applies) and a rain tree

- Deep pool area with pool bar
Sauna†
Sauna, Jacuzzi, thermal areas, Turkish bath. (exclusively for guests over 18 years).

Temazcal Experience (Sweat Lodge) an ancient ritual to heal body and soul.
Spa†

Swimming pool and solarium only for adults.

Complete Spa with 22 cabins for massages, facial and body treatments. (exclusively for guests over 18 years).

Spa Kids with selected treatments (all children must be accompanied by a responsible adult)
Teen programs
Teen’s Lite Club (13-17 years) with arcade games, mocktail bar, dance floor
Tennis court
2 Tennis courts with evening floodlights & equipment (proper sports attire required, previous reservation)
- Available equipment
Water activities†

Pool games and water aerobics. Water basketball.

Water Sports Center with: Diving (Free pool demo, once per stay) Snorkeling equipment (1 hour per day), sailing and kayaks (equipment included) (lessons not included, insurance fee applies).

† Fees may apply